Senior Technical Program Manager; Cybersecurity & IT Operations

3rd Party Candidates will NOT BE CONSIDERED

Must live in the Duluth, GA area. No exceptions!

Our client is seeking an experienced, results-driven Program Manager to join their PMO team with a strong focus on Cybersecurity and IT Operations. This role is responsible for leading and delivering complex programs across the cybersecurity and IT operations landscape.

The Program Manager will collaborate closely with Security Architects, IT Operations leaders, business stakeholders, and technical teams to advance the organization’s security posture and IT infrastructure. Initiatives include security enhancements, infrastructure modernization, compliance efforts, and the implementation of new cybersecurity and operational technologies.

This is a hybrid role. Applicants must reside within 30 minutes of the client's Duluth, GA office.

• Lead, manage, and execute comprehensive Cybersecurity and IT Operations programs aligned with organizational strategy and business objectives
• Initiate projects by defining scope, authorizing work, developing charters, and identifying key stakeholders
• Plan projects by creating detailed schedules, scope statements, budgets, and resource plans
• Execute projects by leading cross-functional teams, coordinating resources, tracking progress, managing risks, and implementing corrective actions
• Formalize project acceptance, document lessons learned, and transition deliverables to operational teams

• Partner with Security Architects and IT Operations Managers to document current-state and future-state requirements for security enhancements, infrastructure upgrades, and new technology implementations

• Participate in or lead initiatives involving security frameworks (e.g., Zero Trust, identity and access management), IT infrastructure transformations, and regulatory or compliance programs
• Support organizational change management efforts tied to security and infrastructure initiatives

• Support program and project budgeting activities, track expenditures, and optimize resource allocation to ensure delivery within financial constraints

• Build strong, trusted relationships with leadership, business partners, and technical teams across the organization

• Develop and deliver clear, concise project status reports and presentations, highlighting progress, risks, dependencies, and mitigation strategies

• Establish and maintain project tracking tools and dashboards
• Monitor KPIs and identify opportunities for continuous improvement

• Apply change management best practices, collaborating with Neptune Change Management agents to address resistance and ensure smooth adoption of security policies and infrastructure changes

• Contribute to continuous improvement of IT operations and security workflows
• Develop and maintain documentation, with preference for experience in ITIL or IT service management environments
• Use Jira to manage backlogs, track tasks, and support Agile or hybrid delivery methodologies

• Demonstrate initiative, ownership, and a self-starter mindset to identify and resolve issues proactively

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Project Management, or a related field
• 5–7 years of progressive experience in program and project management, with exposure to cybersecurity and IT operations
• Proven experience managing complex, cross-functional projects, preferably in manufacturing or regulated environments
• Hands-on experience with security framework implementations and IT infrastructure initiatives
• Strong written and verbal communication, presentation, and stakeholder engagement skills
• Demonstrated leadership, collaboration, and conflict resolution capabilities
• Experience with Jira and project management tools such as Microsoft Project
• Solid understanding of cybersecurity principles, IT operations, and IT service management frameworks (e.g., ITIL)
• Familiarity with change management…