End User Support Specialist
Job in
Duluth, Gwinnett County, Georgia, 30155, USA
Listed on 2026-06-12
Listing for:
Insight Global
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Overview
Insight Global is seeking an experienced End User Support Engineer to join our clients Enterprise Support Tier 2 team. This position plays a key role in supporting both corporate and retail end users, including executive-level leaders. You’ll troubleshoot hardware and software, deploy equipment, perform advanced diagnostics, and ensure seamless device and systems performance across the organization.
This role requires a strong technical mindset, excellent communication, and the ability to resolve unique, non-recurring issues across Windows, Mac, and Linux environments.
Day-to-Day Responsibilities- Support corporate and retail end users with hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Respond to and resolve Tier 2 trouble tickets
- Set up and maintain demo equipment
- Configure mobile devices and mobile email
- Research and test new equipment
- Manage equipment inventory & procurement
- Generate and track asset tags and warranty tickets
- Support shipping equipment in the distribution center
- Deploy and report on Druva systems
- Coordinate accurate hardware builds with vendors
- Reimage and replace store workstations
- Train users on hardware/software best practices
- 2–4 years of IT industry experience in Tier 2 or advanced support
- Hands-on support experience with Windows + Mac
- Experience with Linux, Windows XP–10, Apple OS
- Strong knowledge of end user hardware (PCs, laptops, printers, scanners)
- Strong troubleshooting & performance tuning with a security-first mindset
- Hardware/software installation, configuration, and issue resolution
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