Senior IT Process Engineer

About us

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

The Senior Process Engineer plays a critical role in advancing Global IT from an asset and process‑centric organization to a service‑oriented operating model. This role is accountable for designing, standardizing, and continuously improving end‑to‑end IT processes that connect assets, platforms, automation, people, and partners into predictable, measurable services. Operating horizontally across all Global IT teams, the Senior Process Engineer ensures that work flows are intentional, scalable, automation‑ready, and aligned to the Global IT Target Operating Model (TOM).

This is a site‑based role; employees work 3+ days (60%+) per week from a Viasat office or work location within a standard five‑day workweek.

• Design and maintain end‑to‑end Global IT processes that explicitly support progression from Asset Process Service maturity.
• Develop standardized, repeatable process architectures aligned to the TOM, ITIL principles, and service‑oriented operating models.
• Define process ownership, decision rights, inputs, outputs, and success metrics across distributed teams and vendors.
• Embed automation, AI, orchestration, and self‑service opportunities into process designs by default.
• Partner with DEX, End User Technology, Infrastructure & Cloud, Platforms, Governance, Data & Analytics, and Global IT Operations to ensure seamless process integration and clean handoffs.
• Identify process gaps, inefficiencies, failure points, and maturity blockers and drive continuous improvement initiatives.
• Ensure processes are executable, measurable, and auditable, not just documented.
• Support change enablement and adoption by producing clear process documentation, visuals, standards, and guidance.
• Measure and report process maturity and effectiveness using defined Key Performance Indicators and TOM‑aligned metrics.

• Excellent stakeholder facilitation skills, with the ability to drive alignment without direct authority.
• 8+ years of experience in IT process engineering, operating model design, service management, or enterprise IT operations.
• Demonstrated experience designing end‑to‑end IT processes across complex, multi‑team environments.
• Strong understanding of IT operating maturity concepts, including asset, process, and service‑oriented models.
• Practical experience with frameworks such as ITIL
  , Lean
  , Dev Ops
  , or SRE (pragmatic application, not rigid certification).
• Proven ability to design processes that are automation‑first and tooling‑enabled.
• Strong systems thinking and ability to see interdependencies across platforms, infrastructure, services, and governance.
• Ability to translate abstract operating model concepts into clear, actionable workflows.
• Strong written and visual communication skills (process maps, service flows, standards).
• U.S. Citizenship required.

• Experience supporting or implementing a formal IT Operating Model or large‑scale IT transformation.
• Familiarity with AI‑driven operations, automation platforms, orchestration, and self‑healing concepts.
• Experience working with managed service providers and designing processes performed by third parties.
• Exposure to regulated environments (e.g., SOX, CMMC, ITAR, CUI, FOUO, ISO) and audit‑driven process requirements.
• Background in Service Now, Jira, or similar ITSM / workflow platforms (conceptual and architectural usage).
• Certifications such as ITIL v4, Lean Six Sigma, SAFe, or equivalent (preferred but not required).

$ – $ per year. For specific work locations within San Jose, the San Francisco Bay area, and the New York City metropolitan area, the base pay range for this role is $ – $ per year.

At Viasat, we consider many…