Legal Operations Specialist, Technology and AI

The Legal Technology and AI Specialist will support the development, implementation, and optimization of legal technology and AI‑enabled solutions across the Legal team. This role partners with each Legal division, IT, and business stakeholders to improve workflows, increase efficiency, and scale legal service delivery.

• Support implementation, configuration, and ongoing optimization of legal technology platforms and AI tools, including Microsoft 365 Copilot and Copilot Studio.
• Develop and maintain AI‑enabled workflows and Copilot agents in alignment with governance and security standards.
• Translate business needs into requirements, process flows, and scalable solutions.
• Identify and execute process improvements to enhance efficiency, quality, and consistency across legal operations.
• Partner with cross‑functional teams (Legal, IT, vendors) to support design, testing (UAT), deployment, and stabilization of solutions.
• Support responsible AI practices, including data handling, access controls, and risk mitigation.
• Develop and deliver training, playbooks, and enablement resources to support adoption and effective use of tools.
• Track and report on adoption, usage, and performance metrics; recommend continuous improvements.
• Evaluate emerging technologies and contribute to tool selection and implementation decisions.

• Bachelor’s degree in information systems, computer science, business, or related field, or equivalent experience.
• Experience supporting or implementing business applications in a professional, legal, or regulated environment.
• Ability to translate business processes into workflows, requirements, and technical documentation.
• Technical understanding of generative AI architectures, prompt engineering, and enterprise use cases.
• Working knowledge of generative AI concepts and practical applications.
• Experience supporting solutions across the full project management lifecycle (planning, testing, implementation, rollout, support).
• Experience with Microsoft 365 Copilot and/or Copilot Studio.
• Experience with Microsoft Power Platform (e.g., Power Automate, Power Apps).
• Experience with Claude.
• Experience applying AI to automate workflows and drive process improvements.

• Exposure to legal technology tools and supporting legal teams.
• Basic understanding of automation, scripting, or system integrations.

• QRest Sabbatical
• Employee Stock Purchase Plan (SPP)
• QTS scholarship for dependents
• Eagle Club award trip eligibility
• Paid volunteer days
• Tuition assistance
• Parental leave and military leave assistance
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with matching
• Flexible spending and HSA accounts
• Paid holidays
• Paid time off
• Employee assistance program
• Wellness program
• Roth and Traditional 401(k) matching with immediate vesting
• Bonus or commission eligible
• Pet insurance
• Q-Anniversary Service Award Program
• QTS Charitable Matching Gift Program
• QTS Crisis Fund
• Tuition Reimbursement Program
• Stock Purchase Plan (SPP)

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information & Testing, family & medical leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.