Senior Implementation Consultant - GA, On Site

Senior Implementation Consultant, Client Benefits

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees.

The Senior Implementation Consultant, Client Benefits (Senior BIC) serves as a highly experienced subject matter expert responsible for leading complex benefit implementations and ensuring an exceptional client experience. In addition to performing all responsibilities of the Implementation Consultant, Client Benefits role, the Senior BIC provides mentorship and guidance to team members, supports process improvement initiatives, and is frequently assigned to clients with higher levels of complexity, risk, or customization needs.

Essential duties and responsibilities include:

• Leading the benefit implementation process for new clients from project initiation through completion, ensuring a seamless, compliant, and timely transition to services.
• Serving as the primary benefits point of contact for clients during the implementation phase, addressing questions, managing expectations, and resolving issues as they arise.
• Providing expert guidance on benefit configuration, system setup, eligibility rules, carrier connections, and implementation best practices.
• Coordinating and collaborating with cross-functional teams including Sales, Client Relations, Payroll, Integrations, and other internal partners to ensure alignment and successful execution.
• Acting as a subject matter expert on employee benefits, benefit administration processes, system functionality, and applicable federal and state regulations.
• Managing multiple implementations simultaneously while prioritizing workload, meeting deadlines, and maintaining accuracy and organization.
• Performing detailed data review and quality control to validate setup accuracy, compliance, and readiness for go-live.
• Identifying, assessing, and proactively mitigating risks, dependencies, and gaps throughout the implementation lifecycle.
• Leading complex, high-risk, or high-difficulty client implementations that require advanced knowledge, customization, or coordination.
• Serving as an escalation resource for complex client or system issues encountered during the implementation phase.
• Mentoring and supporting Benefit Implementation Consultants by sharing knowledge, assisting with troubleshooting, and providing guidance on complex benefit, system, or regulatory scenarios.
• Identifying opportunities for process improvement and contributing to the enhancement of implementation methodologies, tools, templates, and training materials.
• Staying current on industry trends, regulatory changes, and system enhancements and applying that knowledge to client implementations and internal guidance.
• Supporting department initiatives, special projects, pilots, integrations, acquisitions, and change-management efforts as assigned.

Knowledge, skills, and abilities include:

• Comprehensive knowledge of employee benefit programs, including health insurance, retirement plans, and other related benefit offerings.
• Strong understanding of benefit implementation and administration processes, including system configuration, eligibility rules, carrier connections, and workflow best practices.
• Advanced knowledge of applicable federal and state regulations related to benefit administration and compliance.
• Proficiency in HR and benefits administration systems and tools, specifically PrismHR.
• Excellent written and verbal communication skills, with the ability to clearly explain complex benefit, system, and regulatory concepts to clients and internal stakeholders.
• Strong interpersonal skills with the ability to build rapport, establish trust, and maintain effective working relationships with clients and cross-functional partners.
• Advanced problem-solving and analytical skills, with the ability to evaluate complex or ambiguous situations and recommend effective, compliant solutions.
• Exceptional attention to detail and strong quality-control skills to ensure accuracy, completeness, and readiness throughout the implementation process.
• Ability to effectively prioritize, re-prioritize, and manage multiple concurrent implementations in a fast-paced environment.
• Ability to remain calm, professional, and effective in escalated, high-pressure, or emotionally sensitive situations.
• Demonstrated ability to mentor and support peers by sharing knowledge, best practices, and problem-solving approaches.
• Strong organizational skills with the ability to balance individual client responsibilities while supporting overall team needs.
• Proven…