Technical Application Support Specialist

Technical Application Support Specialist

Possible NOW Inc., a global leader in Marketing Preference Management and Privacy Compliance, seeks a passionate, innovative, and customer‑centric Technical Application Support Specialist to join our energetic team.

The Technical Application Support Specialist will work on the Technical Operations Team alongside systems engineers, database administrators, and in coordination with our professional services organization and customer service managers. This technical position will support, maintain, and assist with the onboarding and implementation of new customers for our highly specialized web‑based solution.

• Assist customers in the implementation and configuration of the Possible NOW Software Suite
• Accountable for the stability of Production and Non-Production environments
• Coordinate activities and processes required to deliver and manage IT services at agreed levels to business users and customers
• Efficiently triage and resolve customer issues
• Demonstrate good judgment by escalating issues to management when appropriate
• Provide timely follow‑up and status updates to clients
• Communicate accurately, clearly, and effectively in writing, in person, and on the phone
• Proactively make suggestions to management to help reduce or eliminate recurring issues
• Work well with other members of the Application Support team
• Be available 24/7/365 to assist with resolving SEV 1 issues
• Be on a rotation to take after‑hour calls

Additional responsibilities include maintaining database reliability, performance, and security, responding to incidents, managing maintenance, and ensuring systems meet established SLAs in a fast‑paced, 24/7 environment.

Bachelor’s Degree or its equivalent is preferred.

• Experience with technical troubleshooting via logical process and established methodologies
• Experience driving projects and initiatives toward completion
• History working with or supporting SQL Server, IIS, Power Shell, and Microsoft Dynamics
• Root cause analysis
• Excellent soft skills such as communication, negotiation, and conflict management/resolution
• Proficient in Microsoft Word, Excel, MS Project and PowerPoint for documentation and analysis

• Technical knowledge
• Business awareness
  
  Investigation and diagnostic skills
• Interest in process improvement
• Support tool knowledge such as
  • CRM
  • Splunk
  • SCOM

Founded in 2000 and headquartered in Duluth, GA, Possible NOW is a successful, growing, family‑oriented, privately held company that leads the industry in direct marketing compliance, consent, and preference management solutions via its SaaS technology and professional services offering. Our solutions serve many Fortune 500 companies and thousands of the largest direct marketers in the world.

Possible NOW is an equal opportunity employer.

For more information about current job openings or careers with Possible NOW, contact our Human Resources Department at: