Desktop Support Technician

About U

sVensure Employer Solution is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees.

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ryWe are seeking a Desktop Support Technician to join our team. The Desktop Support Technician will be able to support the customer with most technical issues from computers, printers, monitors, software, and phones. You will strive to achieve the best customer support through training, knowledge, and ingenuity. You always pride yourself in proper office etiquette and display professionalis

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• Work as part of a Desktop Support Team, answering questions and resolving software and hardware issues for employees either in person, via phone or through an enterprise ticketing syste

m.
• Accept technical support calls and emails to the IT Department and track issues to resolution via an enterprise help desk syste

m.
• Respond to telephone support calls, email, and internal requests. This requires support for Accounting, Payroll and HR software applications along with PC and Windows troubleshoot in

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• Typical duties may include setup of user accounts, resetting of user passwords, general technology questions, setup and basic troubleshooting of PCs, mobile devices, printers and phones, and configuration and shipping of other devices as wel

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• Document, track, and monitor problems to ensure timely resolution of issue

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• Provides hands-on or virtual training to help resolve user issues and develops troubleshooting guides and tips sheets as require

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• Learning new skills from Tier 2 level teams for job mobilit

y.
• Writing knowledge documents for training and educational purpose

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• Project work to assist upper-level teams and gain hands-on experience for more complex dutie

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• Exceptional customer service skills in person, over the phone, and through electronic communicati

on.
• Ability to triage and troubleshoot unfamiliar issu

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• Willingness to learn new technologi

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• Knowledge of Microsoft server products, especially Active Directory and Azu

re
• Proficient with Microsoft Office with emphasis on Excel and Wo

rd
• Must be able to frequently sit, stand or bend for long periods of time and must also be able to lift 40 pounds and push/pull carts when necessa

ence
• Associate degree (A.A.) in relevant technical field from two-year college or university; or 1 year of related experience and/or training; or equivalent combination of education and experie

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• Strong knowledge of both MAC and Windows desktop environme

nts
• Experience with Office 365 is a p

lus
• CompTIA, Microsoft, or other technical certifications prefer

red
• Must have knowledge of MAC OS and how to troubleshoot issues with the hardw

tions:
• Associate degree in technical field d

esired
• 3-5 years of IT expe

rience
• In depth knowledge of both MAC and Windows enviro

• nefits:
  
  Health In
  surance:
  Medical, dental, and vision c
• overageRetireme
  nt Plan: 401(k) with compan
• y match
  
  Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable st
• ate law Other Benefits:
  Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet ins