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Help Desk Manager: Build Global IT Support
Job in
Duluth, Gwinnett County, Georgia, 30155, USA
Listed on 2026-08-28
Listing for:
Recruit Up, LLC
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Xstrahl, a global leader in superficial orthovoltage medical X-ray systems, seeks a Help Desk Manager to build and own a new customer support function. You’ll design intake rules, triage, escalation, a knowledge base, and reporting, while providing first‑line internal IT support for US staff, including Zoho administration.
This hands‑on role emphasizes process, governance, and data‑driven improvements across US and European time zones to deliver compliant, scalable ticketing and self‑service
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