Manager Digital Technology Shared Services

Manager, Digital Technology Shared Services

Neptune Technology Group is a leading manufacturer of advanced water metering and utility management solutions, serving utilities and communities since 1892. With manufacturing operations across the US and Mexico and distribution reaching into Canada, Neptune is committed to precision, reliability, and sustainability in managing the world's most critical resource: water.

As the Manager, Digital Technology Shared Services, you'll govern how technology enters and moves through Neptune's portfolio, and how Digital Technology's functional areas budget, manage vendors, and handle change. You'll own the intake and governance process for new technology across the organization, and coordinate budget and vendor management directly with each functional area's leadership.

The work runs horizontally even though the reporting line doesn't. You and your team set one standard for portfolio governance, AI governance, budget visibility, and how colleagues experience technology change, then carry it out in partnership with each functional area's leadership and the PMO.

You'll manage three Digital Technology Business Analysts, each embedded in one of Digital Technology's functional areas, who bring this standard into their day-to-day work.

This role reports directly to the Chief Information Officer, Digital Technology.

• Own the intake and evaluation process for new technology entering Neptune's portfolio, including capability mapping and redundancy analysis, in partnership with each functional area's leadership.
• Maintain enterprise-level visibility into the technology portfolio and its dependencies.
• Lead rationalization initiatives that reduce redundant tools and spend, working with each functional area's operational owners.
• Apply COBIT and ITIL governance practices across the enterprise.
• Build and maintain the executive-facing portfolio dashboards and reporting.
• Oversee software asset and licensing governance as part of portfolio management; the Digital Technology Business Analysts handle detailed license administration alongside their functional area's operational leadership.

Budget & Vendor Management

• Coordinate the annual budgeting process and monthly variance tracking across Digital Technology's functional areas, with functional leadership and Finance.
• Manage executive-level vendor relationships, QBRs, and escalations for shared or enterprise-scale vendors, alongside functional area leadership.
• Own contract lifecycle management: renewal tracking, legal coordination, and the contract repository.
• Own governance-level visibility into technology total cost of ownership, including technology investment as a percentage of business revenue, with the CIO and functional area leadership.
• Direct the development of TCO models and business cases, drawing on Finance and technical resources rather than building the models directly.
• Oversee cloud Fin Ops governance, including cost optimization and spend visibility across cloud platforms; day-to-day execution stays with the functional area that runs cloud operations.

AI Governance

• Maintain an enterprise inventory of AI capabilities across Digital Technology's functional areas.
• Own intake and evaluation of new AI tools against Neptune's AI governance framework and acceptable use policy, with the security and compliance function.
• Track AI-related licensing, consumption cost, and value realization; support the AI governance committee with data and reporting.

Colleague Experience & Change Management

• Set the enterprise standard for how colleagues experience technology change, treating technology as an asset that makes the business better rather than a disruption to manage.
• Lead change management practice across Digital Technology: impact assessment, stakeholder communications, training, and adoption measurement, carried out at the functional level by the Digital Technology Business Analysts.
• Own the cadence of KPI and adoption reporting to Digital Technology leadership, turning usage and experience data into improvement decisions.
• Partner with each Digital Technology Business Analyst so change management and…