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Client Support Technician: Software & Systems Troubleshooter
Job in
Duluth, Gwinnett County, Georgia, 30155, USA
Listed on 2026-09-04
Listing for:
Socket.dev
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Qmatic is seeking a hands-on Support Agent to help customers troubleshoot and resolve issues across our software, systems and connected peripherals. You will diagnose incidents, identify root causes, and guide customers through clear, step-by-step solutions while meeting service-level commitments.
You will work with Customer Support, Project Management and Sales, using strong communication and technical skills to ensure accurate documentation, prioritization and timely resolution for end users.
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