More jobs:
SaaS Customer Support Technician
Job in
Duluth, Gwinnett County, Georgia, 30155, USA
Listed on 2026-09-08
Listing for:
PossibleNOW
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
PossibleNOW, located in Duluth, GA, is seeking a Customer Support Specialist Level 1 focused on infrastructure and customer success within our SaaS platform. You will onboard new customers, troubleshoot Tier 1/2 issues, and collaborate with Product, Engineering, QA, and Operations to ensure a high-quality support experience.
The role emphasizes clear communication, problem solving, and a willingness to participate in after-hours support when needed.
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