Service Engineer – Specialist II

• Provide technical support via phone, email, and remote connection for WEG Automation products, including LV Drives, Soft Starters, PLCs, HMIs, and basic MV/DC Drive applications
• Troubleshoot electrical, control, programming, and communication issues using established diagnostic processes
• Perform remote diagnostics to identify root causes and recommend corrective actions
• Determine when on-site intervention is necessary and coordinate escalation to Field Service or Senior Support Engineers
• Support Field Service Engineers with technical guidance, troubleshooting assistance, and application expertise
• Document customer interactions, troubleshooting activities, and resolutions in the technical support database
• Identify product non-conformities and support warranty, quality, and engineering investigations
• Assist with product evaluations, testing, warranty validation, and technical issue resolution
• Collaborate with Engineering, Quality, and Product Management teams to provide field feedback and support product improvements
• Develop and maintain technical documentation, troubleshooting guides, and knowledge‑base resources
• Assist with customer training programs and onboarding support for new team members
• Participate in after‑hours support rotation as required
• Support customers with repair recommendations, return authorizations, and parts identification
• Maintain current knowledge of WEG products, applications, and emerging technologies
• Deliver a high level of customer service while managing expectations and resolving technical concerns

• Bachelor's degree in engineering preferred, or equivalent combination of education and relevant experience
• 3 to 7 years of experience supporting industrial automation, drives, controls, electrical systems, or related technologies
• Knowledge of Low Voltage Drives, Soft Starters, motors, and industrial electrical systems
• Familiarity with Medium Voltage Drives, DC Drives, and System Drives
• Experience with PLCs, HMIs, SCADA systems, and industrial communication networks such as Ethernet/IP, Modbus, Profibus, Device Net, or BACnet
• Understanding of AC/DC motor control, power electronics, and industrial automation systems
• Experience utilizing diagnostic software, test equipment, and remote support tools
• Knowledge of applicable safety standards, including NFPA 70E, NEC, and OSHA requirements
• Strong troubleshooting, analytical, and problem‑solving skills
• Excellent verbal and written communication skills
• Ability to interpret electrical schematics, wiring diagrams, and technical manuals
• Strong organizational and time‑management skills with the ability to manage multiple priorities
• Ability to work independently and collaboratively in a team environment
• Professional customer service skills, including managing escalated customer situations
• Proficiency with Microsoft Office applications
• Limited travel availability for customer support, technical training, system evaluations, or escalated troubleshooting activities

Demonstrates expertise in providing technical support for WEG Automation products, including troubleshooting electrical and control issues, and collaborating with engineering teams to enhance product quality. Proficient in customer service, technical documentation, and maintaining knowledge of emerging technologies.

• Technical Support for WEG Automation Products
• Troubleshooting Electrical and Control Issues
• Experience with PLCs, HMIs, and SCADA Systems
• Knowledge of Low Voltage Drives and Soft Starters
• Strong Analytical and Problem‑Solving Skills

• Low Voltage Drives
• Soft Starters
• PLCs
• HMIs
• SCADA Systems
• AC/DC Motor Control
• Power Electronics
• Diagnostic Software
• Electrical Schematics Interpretation
• Industrial Automation Systems

• Excellent Verbal and Written Communication Skills
• Strong Organizational Skills
• Time-Management Skills
• Professional Customer Service Skills
• Ability to Work Independently and Collaboratively

• Bachelor's Degree in Engineering
• Knowledge of NFPA 70E
• NEC
• OSHA Requirements

• Industrial Automation
• Electrical Systems
• Control Systems
• Technical Documentation
• Customer Training
• Warranty Validation
• Field Service Support

• Remote Support Tools
• Test Equipment
• Microsoft Office Applications
• Ethernet/IP
• Modbus
• Profibus
• Device Net
• BACnet