Operations Analyst III - Connectivity - Development & Implementation Specialist

Who We Are

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

This role will support Technology Operations leadership in shaping the department's strategic direction. This role will provide recommendations based on comprehensive data analysis to drive continuous improvement and innovation within our Customer Service Management and Infrastructure Operations functions. Responsibility also includes leading and managing complex projects aimed at improving operations performance. Specifically, this role focuses on more advanced analytic techniques such as predictive modeling, machine learning, and data mining.

Historical and forecasted data are used to identify potential risks and opportunities to guide strategic decision-making. Additionally, high-level stakeholder engagement to communicate findings, provide recommendations and progress, and collaborate on operational initiatives that support broader business objectives is required. Demonstrated commitment to growth in this technical role is expected, and behavior and actions aligned with the QTS Customer Creed.

• Conduct comprehensive reviews and analyses of company’s operational processes to identify inefficiencies, gaps, and areas for improvement.
• Implement robust monitoring and tracking mechanisms and develop real-time dashboards for critical business operations such as requisitions, budgeting, and service management.
• Proactively identify deviations from established control points and recommend corrective actions.
• Cultivate and maintain strong working relationships with 3rd party providers to ensure seamless integration of services and adherence to contractual agreements and service level agreements (SLAs).
• Expertly analyze datasets from various business applications to uncover valuable insights and trends that inform strategic decision-making and operational improvements.
• Produce concise and insightful summary reports and compelling data visualizations to effectively communicate key findings and trends to management and other stakeholders.
• Propose innovative solutions and strategies to optimize processes, reduce costs, and enhance overall operational performance.
• Define project scope, objectives, deliverables, and success criteria in a clear comprehensive manner.
• Monitor and report on the status of project actions and initiatives while ensuring alignment with project timelines and goals.
• Recommend changes to existing policies and procedures based on data-driven insights and best practices to enhance efficiency, compliance, and effectiveness.
• Collaborate closely with cross-functional teams to streamline processes, improve operational efficiency, and deliver high-quality end-to-end solutions.
• Craft polished and professional written communications to convey complex ideas and findings to diverse audiences.
• Conduct detailed financial analysis and develop forecast models for improvement in operational…