Supervisor - East Coast SCM Team

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries.

We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

The Supervisor, EC SCM Team 1 position will assist in managing Inbound/Outbound traffic regarding transportation of auto parts into U.S. manufacturing plants (Related Vendors for Hyundai/Kia and Suppliers) with container moves. This role is responsible for supporting the team with shipments to minimize cost while maximizing profit for Glovis as well as to ensure that all customer inquiries are responded to promptly and professionally.

• Support Coordination of In/Outbound Operation Services
• Accountable for maintaining profitable, cost-efficient operations and compliance with all company policies and procedures as well as any regulatory guidelines
• Analyze the volume of inbound shipments by: managing daily ETA and tracking reports with customers, tracking/locating customer order statuses daily, distributing delivery schedules with up to 10 inland carriers, reporting supply chain interruptions to internal and external accounts, and supporting and maintain supply chain issues
• Support insurance claims for cargo damage/accident/customer claims in related parties
• Daily Coordination of Customer Inquiries
• Monitor and support container moves
• Coordinate urgent container deliveries to ensure production lines of the customers
• Prepare required documents including commercial invoices, etc as requested by the customer
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Manage Demurrage/Detention/Chassis Charge
• According to contracted free time, monitor/alert customers for upcoming charges
• Provide tracing reports to the customers to prevent/minimize cost
• Manage team's demurrage/detention/chassis charges for all related customers, as well as disputing charges with ocean carriers
• Coordinate Internal/External Communication to Enhance Operations
• Coordinate with various departments:
  Finance and Accounting Teams for revenue, cost accruals, vendor/customer account set up and other inquiries
• Outbound Logistics Team and customers for completion of urgent delivery orders in a timely fashion

$70,000 - $80,000 per year (Subject to Compensation Study Upon Candidate Selection)

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
• Benefits may vary by location. All benefits pursuant to Company policy

• General understanding of Supply Chain Management and the logistics industry Required
• Ability to establish business plan and proceed new business developments/projects Required
• Proficient with PC's Required
• Intermediate MS Excel, Power Point, Word and database management Required
• Understanding of the full range of Freight Forwarding services, including movement scheduling, monitor and control services, cost optimization, and various industry specific requirements Required
• Excellent written and verbal communication skills in both English and Korean required due to extremely high volume of communication with customers/vendors in Korea Preferred

• Bachelors Degree Required
• 4 - 8 Years of direct experience in Supply Chain Management, Freight Forwarding, Logistics Required
• 1 - 3 years of supervisory experience Required

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Lift up to 20lbs
• Carry up to 20lbs
• Stand/walk
• Possibility of domestic travel - 10%

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position is located in the Duluth, GA office
• Communication with employees and field partners will be primarily conducted via phone and email.

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by…