Retail Office Manager | Duluth

Overview

Retail Office Manager - More Than Your Bank. Your Banker.

The Retail Office Manager has responsibility for creating a leadership culture centered on delivering exceptional client experience, through associate interactions, office appearance and products and services that are offered. The Retail Office Manager has responsibility for one office which may include a drive-through facility. The Retail Office Manager develops the associates within their office to ensure they are equipped to meet the needs of our clients and obtain operational and sales objectives.

The Retail Office Manager is responsible for demonstrating sales and service skills and will set the strategic direction of the office, communicating performance results, coaching, recognizing and rewarding accomplishments, and building a high performing team. The Retail Office Manager is responsible for the direct management of the Retail Assistant Office Manager and Traveling Support Associate(s). The Retail Office Manager serves in a supporting role of Retail Banker and works with business partners to identify prospects for referrals.

In a traditional office with no dedicated Assistant Office Manager, the Retail Office Manager is responsible for the efficient operation of the transaction area including cash management and all vault and transaction-related activities. This position has direct responsibility for employment decisions.

• Responsible to ensure adherence to all tasks identified in the Office Certification Guide in coordination with the Retail Assistant Office Manager, when applicable.
• Foster strong, loyal relationships between our clients and our brand. Enhance the client experience through care and passion at every touch, including client outreach. Products and services experts that convey confidence and positivity, influencing how others perceive our brand and possess a true desire to grow client relationships and develop associate relationships.
• Provide leadership to drive a culture that focuses on associate engagement and retention to ultimately achieve an exceptional client experience that will drive the achievement of goals and objectives increasing revenue.
• Interview, hire, and manage all approved positions with administrative support from Human Resources as needed, including scheduling, coaching, timecards, overtime, budget, training, performance reviews and all other associate relation issues. Complies with all Training Checklists, and Accountability Charts, utilizes performance management tools to attract, develop and retain talent in the office.
• Provides leadership in creating the strategic direction of the office to deliver consistent client experience as well as associate relationship management.
• Develop strong relationships with the team and key Bank partners, product and support partners, and other business partners as needed.
• Ability to think creatively on opportunities to grow revenue, deepen client relationships, create and penetrate client portfolios.
• Exhibit a high level of professionalism coupled with a strong work ethic. Deliver a strong leadership style that effectively balances coaching and mentoring with expectation-setting and measurement.
• Develop teamwork, share knowledge, instill trust, and set clear and concise expectations for consistency across the Bank.
• Promote, motivate, and coordinate sales activities and onboarding expectations with the expectation of exceeding office production goals, including Credit Card, Merchant Services, CCI and Other Business Partner Referrals; provides leadership promotes, motivates, and coaches referral activities.
• Ensure that teams are equipped with knowledge and resources, clear expectations and trust so that they are empowered to consistently meet the expectations.
• Ensure ongoing team training and timely completion of all Bank-sponsored meetings/training/courses related to products/services and other initiatives.
• Responsible to ensure adherence to all tasks identified in the Office Certification Guide in coordination with the Retail Assistant Office Manager, when applicable.
• Maintains Performance Standards for…