Sales Center Operations Manager Vi
Listed on 2026-02-21
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Management
Operations Manager, Retail & Store Manager, Business Management
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
The Sales Center Manager Operations is responsible for leading all store operations, personnel, and customer-facing activities to ensure an exceptional service experience and strong business performance. This role oversees sales execution, customer engagement, budgeting, operational excellence, and team development in alignment with company policies, procedures, and strategic goals.
Business & Revenue Management- Achieve annual revenue, budget, and business objectives.
- Analyze and manage store expenditures to ensure compliance with budgetary requirements.
- Review sales reports to evaluate sales volume, margins, profit/loss (EVA), and overall performance.
- Provide accurate and achievable sales forecasts to support corporate planning.
- Align store performance with corporate goals, standards, and objectives.
- Develop and maintain strong business relationships with key customers within the stores coverage area.
- Communicate closely with customers to maximize market penetration and margin potential.
- Advise customers on product selection, pricing, order management, and sales opportunities.
- Ensure superior service levels through proactive communication and relationship building.
- Clearly define goals and performance expectations for Sales Service Center (SSC) personnel.
- Provide leadership, coaching, and direction to staff in pursuit of store objectives.
- Recruit, hire, and manage SSC team members, including performance management and development.
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