Sales Center Manager

The Sales Center Manager Operations is responsible for leading all store operations, personnel, and customer-facing activities to ensure an exceptional service experience and strong business performance. This role oversees sales execution, customer engagement, budgeting, operational excellence, and team development in alignment with company policies, procedures, and strategic goals.

• Achieve annual revenue, budget, and business objectives.
• Analyze and manage store expenditures to ensure compliance with budgetary requirements.
• Review sales reports to evaluate sales volume, margins, profit/loss (EVA), and overall performance.
• Provide accurate and achievable sales forecasts to support corporate planning.
• Align store performance with corporate goals, standards, and objectives.

• Develop and maintain strong business relationships with key customers within the stores coverage area.
• Communicate closely with customers to maximize market penetration and margin potential.
• Advise customers on product selection, pricing, order management, and sales opportunities.
• Ensure superior service levels through proactive communication and relationship building
• Clearly define goals and performance expectations for Sales Service Center (SSC) personnel.
• Provide leadership, coaching, and direction to staff in pursuit of store objectives.
• Recruit, hire, and manage SSC team members, including performance management and development.
• Train and lead associates across all operational areas: customer service, order management, purchasing, warehouse functions, office administration, truck management, and system processes.
• Cross-train in all SSC functions and assist operationally when necessary

• Manage store metrics and KPIs to ensure high performance and audit compliance.
• Implement strategic plans that support corporate initiatives.
• Ensure adherence to Human Resources policies, including hiring, performance, discipline, and DOT compliance.
• Oversee credit transactions and manage account collections in a prudent manner.
• Maintain safety program standards, ensuring all associates are properly trained and compliant with expectations.
• Perform other related responsibilities as assigned to support business and operational needs.

• High school diploma and 5+ years of relevant sales experience , OR Bachelors degree in Business or related field and 1+ year of relevant sales experience.
• Minimum 4 years of prior selling experience.
• At least 2 years of previous management experience.
• Prior customer service experience is a plus.
• Strong interpersonal skills and excellent verbal/written communication.
• Analytical aptitude with strong organizational and time management abilities.
• Proven leadership, training, and teambuilding capabilities.
• Ability to multitask with strong follow-up and follow-through
• Proficiency in MS Word, Excel, and Power Point
• Must be Dal-Tile certified to operate powered industrial trucks.