Change Manager, Management

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The Manager, Change Management - Armanino Ventures (Change Manager) supports the Senior Director, Transformation in leading and implementing change management for the firm's Level 3 transformation: the creation of an AI‑first, venture‑studio operating unit in which service lines migrate to AI‑first delivery models and re-architect their operating, staffing, and incentive structures. They are responsible for acting as a change agent across service lines migrating to AI‑first delivery models (tax compliance, SOC audits, EBP, outsourced accounting, and future phases), working alongside Ventures leadership and practice leaders to drive stakeholder alignment, adoption, and measurable business outcomes.

They will lead the design, implementation, and measurement of change management efforts across each service line's Level 3 Enablement journey - spanning delivery process redesign, role and job‑duty redefinition, incentive transformation, training, and adoption. They will collaborate closely with the Ventures Steering Committee, Quality Risk Management (QRM), practice leaders, project managers, and internal communications to socialize the AI‑first vision, build buy‑in at every level, and creatively solution when risks arise.

Job Responsibilities

The Change Manager plays a key role in guiding each service line through its Level 3 (AI‑first) transformation. Essential functions include:

* Leads change management for each service line's migration to AI‑first delivery, collaborating with practice leaders, client delivery leads, product managers, and internal communications. Owns the change management plan for each rollout wave - from pilot through full adoption - drafting, tracking, and iterating as needed.

* Drives the Change Management domain of the Level 3 (AI-First) Enablement Checklist for each service line, ensuring stakeholder alignment and coordinating enablement activities, including communications toolkit distribution, training programs and resources, intranet content, and internal champion programs.

* Ensures appropriate socialization and approvals are received from the Ventures Steering Committee, QRM, and practice leadership for each change management plan, including messaging around workforce impacts, role redefinition, and incentive restructuring.

* Leads measurement of change management success using defined KPIs (adoption rate, time savings, cycle‑time reduction, NPS, margin impact), escalating risks and developing solutions to rightsize as necessary. Actively collaborates with the Ventures Steering Committee and practice operations teams to ensure alignment across all eight enablement domains.

* Coordinates cross‑functional change readiness across enablement domains (delivery process, job duties, QRM, technology, incentives, pricing) to ensure rollout schedules do not conflict with busy seasons or business operations.

* Facilitates post‑pilot and post‑rollout reviews for each service line, capturing lessons learned, product feedback, and recommendations for subsequent waves of migration into future state.

* Proactively identifies and addresses change resistance by developing targeted interventions such as FAQs, talking points (e.g., workforce-impact messaging), and one‑on‑one coaching for practice leaders and managers navigating the transition to AI‑first workflows.

* Maintains a thorough understanding of the…