Community Association Manager​/Licensed Portfolio; DGA

Job Details:

Job Location:

Duluth, GA 30096. Position Type:
Full Time. Salary Range: $65,000.00 – $72,000.00 per year. Job Category: GWAGEN.

The Community Association Manager (CAM) is the key ambassador and face of Real Manage, responsible for leading the day-to-day operations of a portfolio of community associations.

• Respond promptly to all emails and calls—within 24 hours—while upholding Real Manage’s guiding principles.
• Oversee the daily operations of a portfolio of community associations, providing strategic and operational guidance to Boards of Directors.
• Serve as a trusted advisor to Boards, assisting with contractor selection, insurance coordination, and long‑term planning.
• Lead, mentor, and support staff to foster professional growth and high performance.
• Build strong relationships with residents, promote clear communication and a collaborative community culture.
• Develop and execute strategic plans to enhance services, amenities, and operational efficiency.
• Ensure full compliance with governing documents, legal regulations, and industry standards.
• Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
• Review, approve, and oversee vendor payments in coordination with community budgets.
• Prepare and manage annual budgets for multiple communities, ensuring accuracy and alignment with Board objectives.
• Collaborate with accounting on financial performance, including invoice processing, cash flow management, and variance analysis.
• Monitor collections and accounts receivable, initiating legal actions when necessary to protect association interests.
• Present clear, timely financial and operational reports to Boards and stakeholders.
• Provide consistent updates on community matters—such as collections, compliance, service requests, and work orders.
• Oversee community projects (repairs, maintenance, improvements), ensuring quality, timeliness, and budget adherence.
• Implement risk management strategies and maintain proper insurance coverage; manage claims to resolution.
• Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights.
• Address escalated homeowner concerns professionally and effectively.
• Proactively identify opportunities for service and operational improvement.
• Participate in required team and training meetings to stay informed and up to date.
• Conduct all duties with the highest level of personal, professional, and ethical integrity.
• Analyze and navigate complex issues with sound judgment and problem‑solving skills.
• Complete special projects and additional responsibilities as assigned by supervisor.
• This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on community needs.
• Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of this position.

• GA Licensed CAM, Salesperson or broker license is acceptable.
• Valid driver’s license and reliable transportation.
• Minimum 2–3 years of property or community management experience with demonstrated leadership capabilities.
• Proven ability to manage and lead a team effectively.
• Experience managing complex developer portfolios and relationships.
• Strong understanding of community association business and financial statements.
• Excellent organizational, time‑management, and communication skills.
• High integrity, honesty, professionalism, and customer‑service orientation.
• Excellent verbal and written communication skills, engaging both internal and external customers.
• Proficiency in MS Office (Word, Excel, Outlook).

• Remain stationary 50% of the time, occasionally moving within the office to access file cabinets and office machinery.
• Operate a computer, calculator, copy machine, and printer regularly.
• Communicate information and ideas effectively to others.
• Observe details at close range (within a few feet).
• Frequently move boxes weighing up to 20 lbs across office spaces.
• Work outdoors in weather conditions while onsite at various communities.
• Occasionally ascend/descend a ladder or stairs.

$65,000 to $72,000, depending on education and experience.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High‑Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401(k) matching
• Employee Assistance Program (EAP)
• 11 paid holidays

Real Manage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.