Solution Adoption Project Manager, Ambulatory

About This Position

The Strategic Project Manager is responsible for the successful implementation of Waystar solutions by leading the project team and the client project team. This engagement begins with the sales transition to implementation, the move to production, and the transition of the solution and client to the Waystar Enterprise Support Team. Individuals in this position are expected to have or develop a specific knowledge of Waystar’s business, industry, and operations, including an intimate understanding of healthcare billing requirements, reimbursement, enrollment, and patient billing and payments.

• Oversee and manage all aspects of the project implementation, including product solutions and associated revenue.
• Understand and support the client project success criteria and goals.
• Define and communicate project plan updates to the Waystar team and client project manager.
• Manage project status, issue list, and risk management reporting.
• Act as primary contact to the client for project and milestone issues.
• Coordinate Waystar project team resources and deliverables.
• Deliver monthly internal project status reports.
• Coordinate monthly strategic review sessions with client and Waystar leadership.
• Document client set‑up information and specifics for the Transition Document.
• Perform other duties and/or projects as assigned by management within the area of responsibility.

• Bachelor’s degree is required.
• Exceptional critical thinking and analytical skills.
• Healthcare billing or healthcare operations experience required, preferably institutional and provider billing knowledge.
• Project management experience working with large healthcare organizations preferred.
• Excellent organizational skills with the ability to juggle multiple projects concurrently.
• Excellent written and oral communication skills; must effectively communicate implementation results to team members, clients, and vendor partners.

Waystar helps providers simplify healthcare payments and improve financial outcomes across the complete revenue cycle. Its cloud‑based platform combines innovative technology, robust data, and client support to streamline workflows and enhance financial performance, allowing providers to focus on patients and communities.

• Competitive total rewards (base salary + bonus, if applicable).
• Customizable benefits package (three medical plans with Health Saving Account company match).
• Generous paid time off for non‑exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays; flexible time off for exempt team members + 13 paid holidays.
• Paid parental leave (maternity and paternity).
• Education assistance opportunities and free Linked In Learning access.
• Free mental health and family planning programs, including adoption assistance and fertility support.
• 401(K) program with company match.
• Pet insurance.
• Employee resource groups.

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.