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From Sales to Service:
How to Transition into a Healthcare Agent at TTEC Duluth

• Leverage your sales and service experience to successfully transition into healthcare jobs at TTEC, where your communication and problem-solving skills are highly valued.
• Launch your new career path with confidence through TTEC’s paid training programs, which equip you with all the necessary industry knowledge and support.

Looking for a stable and rewarding career in healthcare? At TTEC Duluth , we believe diversity is our strength, enabling us to build global teams and deliver outstanding customer service. If you have experience in sales, retail, or customer service, your skills and perspective can bring real value to a fast-growing healthcare industry.

Healthcare offers stable career paths and meaningful work. And as healthcare customer services grow locally and globally, skills like communication and empathy are in high demand.

You don’t need prior healthcare or insurance company experience. Your background in sales or service lays the perfect foundation. We’ll explore how your current skills make you a great fit, and how TTEC supports you, from training to understanding licensing requirements.

TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT's Black Equity Program, and recognition as one of the UK’s Best Workplaces.

With an employee satisfaction rating of 4.1 out of 5 on Job Street, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Find a variety of client-facing and business support roles within a company that values community connections.

Moving from sales or retail to a healthcare insurance agent role is more seamless than you might think. Here’s how your experience translates:

• Communication - You already explain details and build trust in every interaction. As a healthcare agent, you’ll clarify health insurance plan details and support customers during important moments.
• Empathy - Empathy and understanding bridge gaps across cultures and perspectives. At TTEC, inclusivity and diversity enable us to view situations from unique perspective points, helping you serve customers with genuine care.
• Problem-Solving -You resolve challenges every day - skills that remain crucial when helping someone navigate insurance options or state licensing requirements.
• Relationship-Building - Trust is essential, whether you’re assisting members, supporting brokers, or working with a global team.

We don’t expect everyone to arrive with an insurance license or deep industry knowledge. Our paid training prepares you for agent and broker roles, focusing on essentials like HIPAA , health insurance plan details, and compliance with state licensing requirements.

Your training experience includes:

• Healthcare Industry Basics - Learn key language, processes, and compliance standards important for customer service and healthcare BPO.
• Systems and Tools -Get hands-on with platforms you’ll use daily, collaborating with teammates from diverse backgrounds and global teams.
• Role-Play Scenarios - Practice real interactions, helping you prepare for calls with members, brokers, and providers.

Throughout, you’re encouraged by trainers, leads, and a welcoming team, TTEC embraces and is committed to building a workplace where you can thrive.

Duluth…