Service Technician

Summary

The service technician represents Maxair by serving as the direct customer contact and is responsible for servicing products and equipment on assigned work orders, ensuring customer satisfaction by identifying, analyzing, diagnosing and repairing equipment and systems at customer's location. Service technicians work closely with the dispatcher and their team leader for daily assignments, materials acquisition and weekly scheduling.

In this position you will establish and maintain a positive relationship with customers, vendors and co‑workers through effective oral and written communication skills via phone, computer, and face‑to‑face interactions. You will perform scheduled and unscheduled preventative maintenance, inspections, site surveys and service requests, including repair, replacement and modifications of equipment or systems as needed or requested by customers. Communicating with customers, account managers and project managers regarding service call findings and recommendations is required.

Job stress will range from moderate to extreme, with the average day being moderately stressful.

• Safely perform preventative maintenance visits to Maxair customers, servicing a variety of HVAC equipment including split systems, water source heat pumps, rooftop units, computer room air conditioners, mini‑split systems, packaged systems and more.
• Safely perform emergency service visits to Maxair customers as well as new customers.
• Purchase required material from the supply house, using the Maxair PO system, and submit weekly receipts.
• Complete all required electronic paperwork in a timely and accurate manner.
• Communicate regularly with the Maxair dispatcher to receive daily assignments and report completion.
• Communicate regularly with the assigned Area Team Leader, Area Supervisor or Area Manager regarding any technical or customer issues.
• Communicate with Maxair service sales personnel to support repair quotes, new maintenance agreement quotes and other customer needs.
• Maintain the equipment and inventory in your truck for maximum efficiency.
• Display team effort and dedication to the customer by maintaining flexibility to work overtime and weeks as the business requires, including rare overnight stays.
• Participate in the Journeyman on‑call technician rotation schedule that includes nights, weekends and holidays.
• Support Maxair financial goals and initiatives to achieve them.
• Conform with Maxair policies and procedures at all times.
• Continuously enforce safety to the highest standards and maintain security and accountability of company‑issued and procured assets by recording use, wear and conditions.
• Exhibit professional conduct at all times, whether at the job site or driving company vehicles.
• Maintain any necessary licenses or certifications that may apply.
• Attend required department meetings.
• Attend company or vendor training as required.
• Work with and train any HVAC helpers or apprentices that may be assigned to work with you.

• Air‑cooled and water‑cooled HVAC troubleshooting, diagnosis, and repair.
• Communication proficiency.
• Time management.
• Ethical conduct.

The HVAC service technicians work primarily in commercial buildings, office buildings, schools, hospitals, government buildings and factories. Work sites may be very hot or cold due to the heating and cooling systems that are being repaired, and some parts of these systems are located outdoors. Working in cramped spaces and during irregular hours is common. The ability to climb ladders to access rooftop units will be needed.

The position is highly physical and requires regular use of hands, fingers, walking, stooping and kneeling. Employees regularly lift or move up to…