Receptionist, Administrative​/Clerical

About the Company

Sofidel America, a subsidiary of the Sofidel Group, is a leading manufacturer of paper products globally. Established in 2012 within the United States, and headquartered in Horsham, PA, Sofidel America operates manufacturing plants in ten states, including Minnesota. With subsidiaries in 15 countries and over 7,500 employees worldwide, Sofidel Group is dedicated to producing high‑quality paper for hygienic and domestic use.

Duluth, MN | $22.50 / Hour | Non‑Exempt

The Duluth location is undergoing rapid expansion, making it an exciting time to join our team. Our workforce is engaged, dependable, and values a team‑based culture. This role serves as the first point of contact for visitors and callers, while also providing vital administrative and clerical support to management and various departments.
An ideal team member is local to the Twin Ports region, highly organized, and interested in a team‑based work setting.

• Answer incoming telephone calls and emails, directing inquiries to the appropriate staff members, departments, or voicemail, and taking messages as needed.
• Greet guests, visitors, applicants, and vendors; maintain a visitor log and announce arrivals to the appropriate staff members.
• Provide ongoing employee relations with positive communication and actions.
• Provide general administrative and clerical support, including photocopying, faxing, scanning, sorting and distributing mail, and managing voicemail.
• Manage incoming and outgoing mail and packages.
• Maintain conference room schedules and reserve rooms as requested.
• Maintain and update the company directory.
• Manage and coordinate office supplies and maintenance while supporting daily administrative operations to ensure smooth workflow and notifying supervision of any issues or needs.
• Support internal lunch events, social gatherings, and business meetings as needed.

• Manage all domestic travel (flights, hotels, ground transportation, rental cars) bookings and provide occasional coordination for international travel.
• Monitor travel alerts and coordinate rebooking or assistance as needed to ensure employee safety and minimize disruptions.
• Maintain traveler profiles in the booking system.
• Provide basic guidance on company travel and expense policies.
• Confirm itineraries and distribute travel details to travelers.
• Maintain records of travel bookings and associated expenses and prepare summary reports for review and reconciliation.

• High school diploma or equivalent; additional administrative training or certifications a plus.
• Previous experience in a receptionist, office assistant, or administrative support role (industrial or manufacturing setting preferred).
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent time management, organization, and multitasking abilities.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Familiarity with safety procedures and confidentiality practices in an industrial setting is advantageous.

• Stand – Occasionally – 10 lbs. or less.
• Walk – Occasionally – 11‑20 lbs.
• Sit – Frequently – 21‑50 lbs.
• Handling / Fingering – Frequently – 51‑100 lbs.
• Reach Outward – Frequently – Over 100 lbs.
• Reach Above Shoulder – Occasionally.
• Push / Pull – Occasionally / Frequently – various weights (see description).
• Climb – Not Applicable – 12 lbs. or less.
• Crawl – Not Applicable – 13‑25 lbs.
• Squat or Kneel – Occasionally – 26‑40 lbs.
• Bend – Occasionally – 41‑100 lbs.

• Vision (near, distance, color, peripheral, depth perception).
• Sense of sound (within normal range) and touch.

Personal protective equipment (PPE) is required in the plant and warehouse areas. PPE includes safety shoes, eye and ear protection, reflective vests, hairnets or hats, and any other necessary protection. Temperatures in the plant/warehouse can vary seasonally. Employees will be exposed to paper dust and noise levels that require hearing protection.

Sofidel America is an equal‑opportunity employer. We are committed to all federal, state, and local laws and regulations pertaining to equal opportunity. Employment decisions are based on merit, qualifications, and abilities. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of all Sofidel America facilities.

Sofidel America complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.