Test Center Administrator; PT

About Us: Prometric is a leading provider of technology‑enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries. With over three decades of experience, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Job Title: Test Center Administrator

Reports To: Test Center Manager

Department: Test Center

Location: Duluth, MN

Test Center Address: 2200 London Road Suite 202, Duluth, MN 55812

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. The role requires verifying candidate identification, monitoring examinations, and maintaining strict policies and guidelines to uphold the highest standards of exam integrity.

• Eligible for pay increases after 90 days
• 12 paid holidays annually based on work schedule and start date
• No sales or quotas
• Office‑setting environment
• No inventory, stocking, floor moves or overnight shifts
• Paid training
• Sick time prorated based on start date
• 401(k)
• Employee Assistance Program
• Vision insurance
• FSA
• Legal benefits (for full‑time employees)
• Vacation (for full‑time employees)

• Part‑time – Hours will vary
• Site may be open Monday through Saturday 7 am to 6 pm. Saturday availability required. Occasional evening hours may be required. Sunday hours possible.
• Ideal candidate demonstrates teamwork and is available to work a variety of shifts any day – Monday through Saturday – between 7 am and 10:00 pm. Candidate must be open to flexible scheduling.
• This is a strictly part‑time position (20 hours per week) with an expectation to work more hours if needed.
• Schedules are available 2 weeks in advance.

• Maintain and apply expert knowledge of test center policies, practices, and procedures
• Greet examinees and verify identification
• Perform required security checks, including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain a secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Be flexible with scheduling based on Prometric days of operations
• Represent Prometric’s vision, mission, and values
• Safeguard the test center from misconduct
• Digitally scan and record candidate fingerprint identification, if applicable

Education:

• High school diploma or equivalent required
• College experience a plus

Experience:

• Minimum of one year of customer service experience required (in‑person, e.g., call center, retail, restaurant)
• Must be 18 years of age to qualify

Skills:

• Professional and effective communication with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi‑task and handle small tools, pack equipment for shipping or unpack for installation
• Familiarity with Microsoft Windows‑based programs and applications (including MS Office, Outlook, web browsing)

Physical

Job Requirements:

• Must be able to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods while administering exams
• Ability to physically move through the test room every 8–10 minutes and escort candidates to and from the testing room
• Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting by maneuvering in tight spaces while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, and local law.