Strategy & Operations Manager

About the Role

As Strategy & Operations Manager
, you’ll work directly with our COO and Strategy & Operations Lead. You’ll take ownership of critical cross-functional initiatives, manage strategic planning processes, and ensure we’re tracking against company-wide priorities. This role is part operator, part strategic project manager, and part problem-solver. You’ll have visibility across the entire company and play a key role in making important operational decisions.

If you’re looking for a front-row seat to how a venture-backed startup operates and want to accelerate your impact and learning, this is it.

• 2–4 years into their career
  , ideally with experience in:
  • Management consulting or investment banking
  • Early-stage startups in Chief of Staff, Biz Ops, or strategy roles
  • Operations or finance roles with high ownership and visibility
• A structured thinker with a bias for action — able to break down complex problems, drive clarity, and execute quickly.
• You can operate both at 30,000 feet and in the weeds.
• Highly resourceful — you don’t wait for direction; you anticipate, unblock, and move
• Process-minded — you notice inefficiencies and create systems that scale. You have excellent pattern matching, and you know how to use your learnings to optimize a system or process.
• Low ego, high horsepower — you do what needs to be done, from recruiting team members to strategic projects to shadowing field ops.

• 1) Company Operations
  • Co-pilot the business alongside the COO
  • Help manage cross-functional alignment across our Sales, Recruiting, Support, & Back Office functions (screenshot below)
  • Become a subject-matter expert who can both handle escalations and build processes to mitigate future escalations
  • Identify and address organizational bottlenecks
  • Work with our data and product teams to track critical KPIs and make data-driven operational decisions
• 2) Strategic Projects (both Product & Process)
  • Own high-priority initiatives across the different “domains” of the business (screenshot below) – from improving our Top of
  • Funnel spend on the Recruiting side of the business to improving our Support Knowledge Base to managing multi-state compliance
  • Work with the leadership team to prioritize the highest-impact initiatives
• 3) Product Innovation
  • Transform front-line insights into product requirements
  • Partner with our Product team to identify and solve operational and scaling challenge
  • Chief of Staff 1

• You’ve thrived in fast-paced, ambiguous environments
• You’re both analytical and scrappy — Excel is second nature, but you’re also not afraid to pick up the phone
• You’re comfortable managing up, down, and sideways
• You’re hungry to learn and grow
  , but humble enough to take notes and iterate quickly

• You’re looking for a highly structured or siloed role
• You’re not interested in owning multiple work streams or jumping into unfamiliar territory

• Ownership & autonomy –We’re a small team, so there is the opportunity to take “Complete Ownership” and focus on the highest-impact initiatives. You will work directly with the COO.
• Large amount of exposure and impact across all areas of the business
• Competitive comp and benefits package
• Equity ownership – meaningful upside as we scale
• Transparent leadership and strong mentorship from seasoned startup operators
• Ability to work out of our Houston HQ with a hybrid work schedule