Account Manager

Taylor Visual Impressions, a Taylor Corporation Company, is seeking an Account Manager to join the team in Duluth, GA.

Work Authorization: candidates must be authorized to work in the United States without the need for employer sponsorship.

Schedule:

Monday - Friday, 8:00am - 5:00pm. Onsite at 1725 Breckinridge Parkway, Duluth, GA 30096.

• Functions as the lead point of contact for the Customer and is an extension of the customer’s business for Taylor.
• Acts as a liaison between the Customer, cross‑functional internal teams, and vendors, to ensure timely and successful delivery of our products, services and solutions according to the customer’s needs.
• Establish productive and professional relationships with key customer personnel including those at the Executive level.
• Responsible for customer communications, conflict resolution, and compliance on contract deliverables.
• Problem‑solve by using root cause analysis and 5 Whys technique, to develop a course of action, implement a plan of action and assess the effectiveness of solutions with minimal direction.
• Actively participate in continuous improvement initiatives, including documenting and maintaining operating procedures per the requirements of the Quality Management System.
• Perform data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements.
• Partner with other department team members to resolve complex customer inquiries and concerns, including understanding who and when to escalat[e] within the internal organization.
• Coordinate customer business reviews, including preparation of professional customer presentations, gathering of performance metric data and participation in customer meetings.
• Conduct customer needs assessments to proactively identify business development opportunities to meet sales performance and financial targets, sales volume; collaborate with Sales to jointly meet requirements.

• 2+ years of professional experience, preferably in Customer Service or Account Management specifically, and one or more of the following: printing or manufacturing environment, job planning, estimating or scheduling, or project management.
• Ability to use effective listening skills, recognize key issues, understand trends, and develop the customer’s vision on how our service could be utilized to solve their problems.
• Relies on experience, judgment, and an understanding of the customer’s industry to plan and accomplish goals.
• Ability to understand key prospect business issues and position products and services accordingly.
• Superb written and oral communication skills along with public presentation skills.
• Ability to establish and maintain long‑term relationships with key decision makers.
• Excellent computer skills, including Microsoft PowerPoint, Excel, Word, Q  Development, Root Cause Analysis tools.
• Ability to manage multiple tasks and projects; excellent project management skills.
• Outstanding problem‑solving and exceptional organizational skills.

• Minimum 3 years of related/relevant professional experience (total of at least 3 years) with a bachelor’s degree.
• Proficient in Excel, Word, Query Access/Use/Modify/Build in database systems.
• Experience in meeting coordination, Q  Development, and working knowledge of e‑commerce systems, ERP, Inventory Management Processes, QMS Process Creation and Maintenance, Root Cause Analysis Tools.

Employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.