Organizational Change Management & Client Communications Specialist
Listed on 2026-06-15
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Business
PR / Communications, Business Consultant, Business Administration
Organizational Change Management & Client Communications Specialist
WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company.
By consistently seeking improvements and growth, we foster long‑term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.
CORE VALUES: Passion for Excellence ::
Success is Never Final ::
Do the Right Thing ::
One Alerus
ABOUT THE ROLE:
The Organizational Change Management & Client Communications Specialist supports transformation efforts across Alerus Retirement and Benefits (ARB) by helping teams and clients successfully navigate change. This role serves as a connector, bridging project teams, operational stakeholders, and clients through strong communication, structured change planning, and practical enablement. You will help translate new processes, system updates, and service model changes into clear messaging and easy‑to‑follow tools that reduce confusion, increase adoption, and protect the client experience.
WHAT YOU’LL BE DOING:
- Support change initiatives from intake through reinforcement by helping create:
- Change summaries and impact statements (what/why/when/how).
- Communication plans and calendars.
- Training/enablement artifacts (job aids, talking points, internal FAQs).
- Draft, edit, and package client communications that are accurate, compliant, and easy to understand, including:
- Client announcements and targeted outreach templates.
- FAQs, one‑pagers, guides, and website/support content.
- Own internal updates and communication hub for single source of truth.
- Release notes and “what’s changing” summaries for plan sponsors and partners.
- Coordinate reviews and approvals across stakeholders (e.g., compliance, legal, operations, marketing) and track progress to deadlines.
- Collaborate with frontline teams to ensure they have the right messaging and materials to confidently support clients.
- Monitor early‑launch feedback and inquiries to identify trends; propose improvements to communications, training, or process reinforcement.
- Maintain organized libraries of templates, artifacts, and standard language to improve speed, consistency, and quality across future initiatives.
- Track basic measures of effectiveness (e.g., volume/type of inquiries, adoption milestones, survey feedback, training completion) and provide summaries to leadership.
WHAT YOU SHOULD HAVE:
- Bachelor's degree in communications, business, organizational development, human resources, or related field; or equivalent experience.
- Minimum of 3 years of experience in organizational change management, internal/external communications, client communications, project coordination, or related role.
- Demonstrated ability to translate complex topics into clear, client‑friendly messages with strong attention to detail.
- Strong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholders in a fast‑paced environment.
- Experience supporting change initiatives (e.g., process changes, system implementations, policy updates, service model changes) and creating related artifacts.
- Proficiency in Microsoft 365 tools (Word, PowerPoint, Excel, Teams); experience with SharePoint or similar content management systems preferred.
- Excellent interpersonal skills, including the ability to influence without authority and collaborate effectively across teams.
- Continuous improvement mindset and comfort working in ambiguity while maintaining structure and follow‑through.
- Preferred experience in retirement services/defined contribution plans.
- Preferred familiarity with change frameworks (e.g., ADKAR, Prosci) and/or project management practices.
- Preferred experience working with CRM and communication tools (e.g., Salesforce) and client…
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