Client Advocate Executive

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.

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3M Health Care is now Solventum. As a Client Advocate Executive, you will serve as a trusted advisor and strategic partner to some of the most innovative healthcare organizations globally. This role is designed to influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems. The CAE will be expected to cultivate executive‑level relationships, drive top quartile client performance, proactively remove barriers inhibiting success, and look for growth opportunities within the organization.

• Drive best‑practice performance to assist organizations in achieving top quartile performance, effective revenue cycle processes, and clinical efficiencies and outcomes.
• Work with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio.
• Build and nurture relationships with CXO, VP, and Department Managers to maximize value across the regional market segment.
• Advise clients on business process and customer workflow improvement in this changing market segment.
• Drive cross‑functional focus on Customer Outcomes, Value, and Experiences.
• Client Care & Advocacy: cultivate executive‑level relationships, position Solventum as a strategic partner and thought leader.
• Leverage performance insights to guide client decisions and shape long‑term partnership strategies.
• Coordinate with internal HIS departments to raise client issues and concerns; engage technical teams for integration needs.
• Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives, and process improvements.
• Serve as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities.
• Elevate client visibility through strategic recognition programs and reference opportunities.
• Retention and revenue: manage ongoing partnership and success with Health Information Systems, recognize additional business needs/sales opportunities, and align with sales team as new needs arise.
• Monitor emerging risks and, when warranted, raise them to implementation, support, and development functions.
• Identify potential products/solutions at risk and educate business leaders.
• Identify growth opportunities and collaborate with sales teams to advance strategic initiatives.
• Drive strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap.
• Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision‑making.
• Develop and execute action plans that align client objectives with measurable outcomes.
• Ensure consistent, high‑level engagement across executive client leadership to reinforce partnership value.
• Serve as the Client Advocate for activities across HIS with assigned organization partner.
• Engage HIS business leaders and subject‑matter experts for coordinated multi‑department activities.
• Conduct current‑state workflow and configuration reviews with client implementing Solventum best‑practice workflows.
• Refine client processes and workflows through feedback sessions.
• Understand the client’s technical environment and any changes that…