Project Coordinator - IRA Programs

Job Overview

APTIM's Energy Transition is seeking a Project Coordinator
. This position's primary responsibilities are processing eligibility and project applications for the HOMES and HEAR programs. APTIM's role is to develop and manage Home Energy Rebates created through the Inflation Reduction Act including the Home Efficiency Rebate Program (HOMES) and the Home Electrification and Appliance Rebate Program (HEAR). The Project Coordinator will be responsible for ensuring the accuracy of applications submitted by customers and Trade Allies.

Incomplete applications will require interaction with the customer and/or Trade Ally to ensure accurate applications. Residential program knowledge and some technical expertise in energy efficiency and electrification is preferred. This role will report to the Operations Manager.

The Project Coordinator is responsible for providing customer service and administrative support, while ensuring that project information is accurate, projects workflows are maintained and continuously reviewed, and continuous communication with key internal stakeholders and customers is maintained. This position is additionally responsible for managing customer incentive reviews, processing, and supporting or directly coordinating on project tasks with internal functional teams. We serve our clients as the Program Administrator to distribute the program's benefits while providing businesses and residents with the opportunity for equitable participation in these programs.

• Work as part of an energy efficiency team ensuring that the administration, implementation, and verification of projects are successfully executed.
• Review project application forms by customers, contractors, engineers/consultants, and other program participants to ascertain compliance with program policies and procedures.
• Maintain, update, and add entries to the system databases accurately.
• Develop, maintain, and engage with customers and contractors through email and inbound/outbound calling and updating program databases as needed.
• Develop relationships with program partners to identify and address their needs from the Program to provide information to the program managers.
• Follow escalation processes and directly assist in the resolution of issues.
• Commitment to fostering a collaborative work environment within the team and broader organization.
• All other duties as assigned.
• Ensuring compliance with all APTIM quality and safety policies as well as all OSHA regulations.

• High school degree or associates from an accredited two-year college or equivalent work experience.
• 1-2 years of application processing and/or quality control.
• Effective communication skills, experience with client engagement and coordination.
• Experience with Microsoft Office, CRM systems and tracking systems.
• Quantitative and analytic capabilities including report writing, spreadsheet analysis, and identification of existing or potential problems, and recommend solutions.
• Advanced written and oral communication skills.
• Excellent critical thinking skills with ability to analyze situations, identify existing or potential problems and recommend solutions.
• Self-starter with the ability to manage time and prioritize projects within established deadlines and manage multiple tasks simultaneously.
• Detail-oriented with excellent time management, project management, and follow-through.
• Commitment to fostering a collaborative work environment within the team and the broader organization.
• Willingness to learn new technologies across multiple industries.
• Proven experience developing and maintaining relationships with internal colleagues and external stakeholders.
• Must be a self-starter, organized and have an ability to manage competing priorities with established deadlines.
• Proficient in Microsoft Office software – Excel, Word, PowerPoint, Outlook, and SharePoint.

• 1+ years of experience in the energy efficiency or electrification industries.
• Four years of previous office experience.
• Professional experience working with a wide variety of stakeholders, such as state, local and federal…