Service Call Administrator

Ziegler Cat has an opening for a Service Call Administrator who will be responsible for managing and closing service calls for the branch. This role requires strong computer skills, excellent organizational skills, and some mechanical knowledge to support accurate and timely invoicing.

• Service Call Closing: D365 Branch Support – close service calls
• Create Purchase Orders for necessary parts, supplies, or services
• Edit service reports to meet professional standards
• Troubleshoot WIP/service calls
• Work with warranty on WIP/service calls
• Work with AP/AR on PO disputes, questions, or other miscellaneous reimbursements
• Set‑up new vendors in partnership with purchasing
• Monitor administrative quality of repairs
• Follow up on incorrect customer information (e.g., credit cards for rental)
• Follow up on outstanding payments due to vendors
• Seek answers to warranty questions
• Work with Sales to collect missing customer information
• Provide information on loaners eligible for manufacturer reimbursement
• Provide additional administrative support at the branch as needed
• Act as main point of contact for uniforms, fleet and driver maintenance, event support, and managing the retail space

• High School Diploma or GED required;
  Associate’s degree preferred
• 3+ years related industry experience preferred
• Strong computer skills, including Microsoft Office Suite required
• Intermediate mechanical aptitude; experience in heavy equipment, agriculture, or automotive required
• Strong detail orientation, learning orientation, and ability to work with limited direction required
• Ability to work well with others and support team initiatives

• Lift/carry up to 10 lbs
• Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

The pay range for this position is $20.96 to $25.12 per hour. The starting wage is dependent on skills, experience, education and location, and may vary by up to 10% depending on the applicant’s location.

• Full‑time positions are benefits eligible
• Health, Dental, Vision and Life Insurance
• 15 days of PTO in the first year, with accrual starting day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• Health Savings Account (HSA), with Ziegler contributing up to $1,000 tax‑free each year
• Short‑Term and Long‑Term Disability Insurance
• Flexible Spending Account (FSA) and Employee Assistance Program (EAP)
• Paid Parental Leave and Funeral Leave
• Fitness membership discount
• Education Assistance

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

We’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.