Absence Representative

Job Description:

The Benefits & Absence Representative is a subject matter expert (SME) in their respective fields of payroll, benefits, retirement, and/or other human resource (HR) policies and procedures. This person responds to complex telephone or written inquiries received from Essentia Health employees. He/she shares knowledge with and provides back-up and overflow telephone and email support to first level representatives. Identifies opportunities to update or change the information knowledge base utilized by representatives and represents his/her area of expertise on projects or initiatives.

Required Qualifications:

• Associates degree plus 1 year of experience

OR

• 3 years of experience in a customer service, human resources, or call center environment.

Temporary Nature:

• This role is a temporary position and role will be reevaluated for need toward the end of 2026

Remote Nature:

• This role is remote, however, preference will be given to candidates local to Essentia Health service areas