Service Writer

Overview

Do Your Best Work with Acme Tools as a Service Writer in Duluth, MN!

Acme Tools in Duluth, MN is looking to hire a full-time Service Writer to join our team. Do you enjoy having evenings, most weekends, and holidays off? If you are passionate about customer service, have experience with warranty claims, and enjoy working with equipment and tools, we want to hear from you!

Wage: $20-22/hour depending on experience

Schedule: Full-time hours (40 hours/week) during our hours of operation

At Acme Tools, we believe in rewarding our team for their hard work and dedication. In this role, you ll earn a competitive starting wage along with a comprehensive benefits package, including:

• 6 Paid Holidays
• Generous PTO Starting from Day 1
• Employee Discounts
• Medical, Dental, and Vision Insurance Options
• Traditional and Roth 401K Plans with Company Matching
• 100% Company Paid Group Life Insurance
• Flexible Spending Accounts for Medical and Dependent Care
• 100% Company Paid Short and Long-term Disability Coverage
• Accident, Cancer, and Critical Illness Insurance Options
• Voluntary life Insurance
• A Supportive and Collaborative Work Environment where Your Contributions Matter

• Creating service orders by gathering detailed information on equipment issues, service history, warranty status, and distributing work orders to Service Technicians.
• Working with both internal and external customers to identify and secure the correct parts in a timely and efficient manner.
• Communicating with customers at the counter and over the phone regarding estimated repair times, costs, and any delays or issues.
• Collaborating effectively with employees across departments.
• Reviewing and verifying equipment warranty coverage, including parts and labor.
• Partnering with manufacturers, vendors, and their warranty departments to ensure proper processing of claims and adherence to guidelines.
• Assisting with the submission of warranty claims, ensuring all necessary documentation is provided promptly.
• Following up on outstanding warranty claims to ensure resolution and reimbursement.
• Assisting with inventory cycle counting, ordering, receiving, pricing, and stocking parts in the service area, while entering part numbers into the computer system.
• Maintaining a safe and secure work environment by adhering to and promoting safety standards.

• Customer service skills:
  Ability to communicate effectively with customers and team members.
• Computer skills and the ability to learn new software
• Knowledge of tools and equipment
• Experience with warranty claims: previous experience in handling warranty claims is preferred

• Mechanical aptitude or previous service writing experience.

• Ability to lift up to 50 lbs.
• Ability to sit, stand, and walk for most of the shift.
• Occasionally push, pull, squat, bend, and reach.

For over 75 years, Acme Tools has been a trusted source for tools and equipment throughout North Dakota, Minnesota, Iowa, and online by serving contractors, woodworkers, and DIY enthusiasts top-quality tools from the best brands. As a family-owned business, we are employee-centric and growth-minded, offer a family-friendly work environment, and actively engage in our community. We are proud to offer a work environment where employees take pride in their work and can see their direct impact on the company.

Build your career with a company that takes pride in its customers, its products, and its people. Apply today etools.jobs to start your rewarding career with Acme Tools!

Acme Tools is an equal opportunity employer.