Club Manager

Reports To:

District Manager

Status:
Full Time / Supervisor / Exempt / Non-Exempt

Club Manager

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring all team members provide a great customer service experience at all times.
• High involvement in front‑desk tasks: greeting and welcoming members, gym tours, handling member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to help achieve company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff are aware of and trained on current marketing promotions.
• Complete manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Order supplies and track inventory.
• Communicate and interact with customers, coworkers, and the public in a way that exceeds customer wants and needs.
• Listen actively, empathize, and work together to solve problems.
• Recognize, define, analyze, and resolve problems; seek additional assistance when needed.
• Demonstrate diplomacy in all interactions.
• Maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Customer Service: communicate and interact with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs.
• Listening: actively listen, empathize, and solve problems.
• Problem Solving: recognize, define, analyze, encourage solutions, and seek assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments.

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Vision insurance
• Opportunity for advancement
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities