Customer Service Rep

Company Description

Performance Food service, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Position

Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner.

Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, sample requests and special orders when necessary.
• Will Call orders
• Intercompany order processing
• Risk connect
• Fed Ex processing
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

$21-22/hr based on experience

High School Diploma/GED or Equivalent

6 - 12 months customer service, call center and / or related area.

High School Diploma/GED or Equivalent Experience

1 - 2 years customer service, call center and / or related area within food service industry.

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please review our EEO Policy, the "EEO is the Law" poster, supplement, and the Pay Transparency Policy Statement.