Teller, Customer Service​/HelpDesk

Job Description

Handle financial transactions for customers in a confidential and accurate manner, while also providing excellent customer service.

Sioux Falls, SD

Days, Rotating Saturdays

Part-Time (30-39 hours a week)

• Execute customer service by greeting customers promptly, processing transactions accurately and efficiently, maintaining confidentiality, and understanding features and benefits of First PREMIER Bank’s products and services.
• Process transactions including deposits and withdrawals, cashed checks, Savings Bonds, and receipt of payments (loans, credit cards, credit lines).
• Follow mandatory procedures to ensure quality standards and regulatory compliance.
• Review account information, assist customers with problems or questions, and keep account information current using internal systems.
• Perform branch opening and closing duties independently.
• Manage a cash drawer and balance it daily according to teller performance standards.
• Maintain daily and monthly reports such as Teller Difference, Mail/Instrument Counts, Record Retention, etc.
• Other duties may be assigned.

• High school diploma or equivalent required.
• Excellent interpersonal skills, clear verbal and written communication.
• Basic computer skills, cash handling, customer service and/or banking experience preferred.
• Ability to express ideas, request action, and formulate plans clearly.
• Cooperatively interact with co-workers to promote an effective work unit.
• Effectively manage time to ensure prompt completion of tasks.
• Understand and effectively use standard office equipment and software.
• Work at a basic level to recognize sales opportunities during service interactions.
• Conduct oneself in a manner that promotes trust in the individual and the organization.

• Full medical benefits when working 20+ hours per week.
• Traditional and high‑deductible health plan options available.
• Free dental and vision coverage.
• Generous paid time off plans.
• 401(k) – dollar‑for‑dollar match up to 5% of total compensation.
• Special discounts and offers for events at the Denny Sanford PREMIER Center.
• Community volunteer hours – PREMIER averages 30,000 hours per year.
• Employee wellness program.