Front Desk Agent

GENERAL PURPOSE

Builds a first impression for the guests by providing punctual, courteous and efficient handling of requests, including check-in and checkout, cashier registers, and answering calls.

• Benefits including Medical, Dental, Disability and vision insurance;
• 401(k) including 401(k) match;
• Paid Time Off (both paid sick time and vacation);
• Employee Discount;
• Flexible Schedule

• Prioritize and organize work
• Work cohesively with co‑workers as part of a team
• Work with minimal supervision
• Greet customers in a friendly and sincere manner
• Checking guests in and out in a professional manner
• Complete the registration process working with a computer system
• Count money accurately and handle cash, cards, checks, and vouchers, vigilantly
• Provide concierge services
• Transmit and receive messages using a telephone
• Provide satisfactory overall customer service
• Be of assistance to the Bellperson/Shuttle Driver
• Respond to guest inquiries and in a timely, friendly, and efficient manner
• Provide or obtain accurate information
• Other duties as assigned by management

• Basic computer skills
• Experience in a customer service-oriented role
• Availability for flexible scheduling
• Communicate in the English language

• Must be able to lift at least 50 pounds
• Must be able to push/pull up to 100 pounds occasionally
• Must be able to stand and exert well-placed mobility for up to 8 hours
• Must be able to kneel, squat, bend, stoop, and twist to perform job duties
• Adequately communicate with guests, management, and co‑workers

At Intercontinental Riverfront St. Paul, we don’t just accept difference - we celebrate it, support it, and thrive on it for our team and community's benefit. Intercontinental Riverfront St. Paul is proud to be an equal opportunity workplace and is an affirmative action employer.