Operations Specialist, Customer Care Team
Job in
Duluth, St. Louis County, Minnesota, 55802, USA
Listed on 2026-08-06
Listing for:
Maurices
Full Time
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Technical Support
Job Description & How to Apply Below
Provide routine operational support for CARE, including triage support for escalations, exceptions, and non-standard issues.;
Support assigned CARE processes, tools, policies, procedures, and workflows by following established guidance and communicating updates as needed.;
Gather details, communicate updates, and complete follow-up actions to support customer care operations.;
Document and track escalated customer issues, complaints, and one-off cases through resolution or appropriate handoff.;
Maintain knowledge base content, standard work, and process documentation.
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