Operations Specialist, Customer Care Team

Brand Overview

At maurices, we’re all about feel‑good fashion for real life. We’re committed to our service with style promise and to offering affordable fashion that takes women from workday to weekend—and all of life’s adventures in between. With inclusive sizing from 0-24, maurices is known for versatile styles across key categories like denim, dresses, tops, and more. We’ve been doing this since 1931, and today you’ll find us in over 800 communities across North America and online at  At maurices, it’s more than clothes - it’s where fun, friendship and fashion come together!

We believe in putting People First — and that starts with you. We’re a collaborative team that leads with kindness, values authenticity, stays curious, and moves with agility. We work smart, have fun, and support one another in a generously flexible environment that empowers you to thrive both personally and professionally. We’re headquartered in the heart of Duluth, Minnesota overlooking the beautiful shores of Lake Superior.

Our original hometown offers the perfect blend of natural beauty, four‑season adventure, and a vibrant college town atmosphere.

At maurices, we’re all about feel‑good fashion for real life. We’re committed to our service with style promise and to offering affordable fashion that takes women from workday to weekend—and all of life’s adventures in between. With inclusive sizing from 0-24, maurices is known for versatile styles across key categories like denim, dresses, tops, and more. We’ve been doing this since 1931, and today you’ll find us in over 800 communities across North America and online at  At maurices, it’s more than clothes - it’s where fun, friendship and fashion come together!

We believe in putting People First — and that starts with you. We’re a collaborative team that leads with kindness, values authenticity, stays curious, and moves with agility. We work smart, have fun, and support one another in a generously flexible environment that empowers you to thrive both personally and professionally. We’re headquartered in the heart of Duluth, Minnesota overlooking the beautiful shores of Lake Superior.

Our original hometown offers the perfect blend of natural beauty, four‑season adventure, and a vibrant college town atmosphere.

We currently have an opportunity for a Operations Specialist, Customer Care Team to join our team located at our Corporate Office-maurices-Duluth, MN 55802.

The Operations Specialist, Customer Care Team supports day-to-day CARE operations by helping manage routine processes, document issues, maintain knowledge content, and follow up on escalations. This role partners with internal teams to support process updates, system changes, customer issue resolution, and consistent team execution.

• Provide routine operational support for CARE, including triage support for escalations, exceptions, and non-standard issues.
• Support assigned CARE processes, tools, policies, procedures, and workflows by following established guidance and communicating updates as needed.
• Gather details, communicate updates, and complete follow‑up actions to support customer care operations.
• Document and track escalated customer issues, complaints, and one‑off cases through resolution or appropriate handoff.
• Maintain knowledge base content, standard work, and process documentation.
• Support AI and agent‑assist initiatives by reviewing content, identifying gaps, and assisting with testing as assigned.
• Prepare routine reports and basic summaries to support visibility into CARE activity and trends.
• Assist with launch support for new programs, process updates, and system transitions, including basic testing, readiness tasks, and post‑launch support.
• Work with internal teams and vendors, as needed, to share operational information and support issue resolution.
• Assist with social customer care activities and related operational support, as assigned.
• Provide backup support to help maintain service continuity within a small team environment.

Associate or bachelor’s degree in business, operations,…