Guest Service Attendant

Title Guest Service Attendant Hourly Wage $15.00

Summary/Objective Saving the day, the Guest Service Attendant is one of the first friendly faces guests encounter as they arrive for their event at the DECC. They always present a professional and welcoming demeanor. Guest Services assist event organizers by greeting attendees, directing and answering questions. Tasks include overseeing events to ensure they are running smoothly, making sure the guest experience is exceptional, and often making radio calls when assistance is needed.

Requirements Must have at least one year of customer service experience.

Must be able to provide exceptional customer service.

Must be able to diligently follow all safety policies and procedures.

Ability to deal with frequent change, delays, or unexpected events.

Must be able to stand and be on your feet for lengthy periods of time.

Must be able to speak and hear continuously, usually for hours at a time.

Preferred Requirements Previous experience working at large-scale events.

Essential Functions (Reasonable accommodations may be made for individuals with disabilities.)Remain highly visible and approachable during events to assist patrons.

Work as a team with other Guest Service Attendants to perform duties in a professional and courteous manner.

Assist patrons to find assigned seats, resolve any ticketing or seating issues politely and effectively.

If needed, assist guests with finding lost items.

Assist team and/or other departments with tasks, including light cleaning, moving chairs or signage, and other event related functions.

Maintain safety and security standards by being aware of surroundings and allowing authorized access only. Communicate with the Duluth Police Department and/or security as needed.

Distribute programs or event information to patrons as needed.

Scan or check tickets at entry and exit points.

As needed, apply wristbands to patrons appropriately and in an effeicient manner.

Direct patrons through the building or to facilities, such as restrooms.

Manage difficult or emotional customer situations, and respond quickly and courteously to requests for service or assistance.

Duties, responsibilities and activities may change at any time with or without notice due to the events.

Attend and complete all required training opportunities and meetings.

Schedule This position is part-time with a schedule based on DECC event needs.

Daytime, afternoon, and/or evening shifts scheduled on various days of the week, may include some holidays.

Schedule ranges from 0-20 hours per week, based on availability and events.

Due to the nature of the events, a set end time will not always be available, but an estimated time will be provided.

Availability for UMD hockey games is essential, typically scheduled October – February.

Supervisory Responsibilities None Work  Environment & Physical Demands The Guest Services Attendant will be in varying work spaces based on the needs of each event. The noise level in the work environment may be moderately quiet but will also be very loud plugs are available for extremely loud events. The responsibilities and pace will vary, and the Guest Services Attendant will need to adapt quickly.

The temperature will fluctuate from cold, winter-weather temperatures to extremely hot and humid summer temperatures. Events are held indoors and outdoors.

The Guest Service Attendant should be able to communicate with other DECC employees and guests frequently and continuously, for hours at a time, and may often use a radio as a communication tool. They will be regularly required to stand, walk, climb stairs, talk and hear.

Additional Eligibility Requirements Must be 18 years of age or older.

Successful completion of reference checks.

Successful completion of a background check.

Successful completion of a drug test, if applicable.

Uniform The Guest Service Attendants are expected to maintain professional grooming standards.

They must provide their own black shoes, black socks and black pants. The DECC will provide a shirt with the DECC logo.

Work Authorization and Security Clearance Requirements The DECC uses USCIS Form I-9 to verify the identity and employment authorization of…