Learning & Development Partner Sr Operations

Learning & Development Partner Sr (Operations)

Job Category: Administrative Services

Requisition Number: LEARN
013617

Employment Type: Full-Time, On-site

Salary Range: $78,835.90 to $

Salary: $98,544.87 per year

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Learning and Development Partner Sr. is a proven project manager and creative-minded individual who will be an essential member on L&D projects  L&D Partner Sr is responsible for leading and executing some of our largest and most impactful initiatives. This role requires the person to independently anticipate and act on effective learning solutions and opportunities that directly impact business objectives, partner performance, and employee performance improvement.

The L&D Partner Sr is responsible for annually conducting needs assessments, designing, and implementing impactful learning initiatives in the areas of operations, technical training, and production readiness. This individual must be adept at using a variety of experiences such as in-person training classes, 1‑1 coaching, live and recorded webinars, on‑demand videos and virtual classroom sessions.

• Supports the Cirrus World Class customer experience standardization and training within Cirrus and across our partner network.
• Coordinate Cirrus University technical resources such as the learning management system, compliance tracking, onboarding courses, area specific training plans.
• Evaluate training needs, identify goals and develop learning strategies and training plans.
• Measure the success of learning initiatives, programs, and materials; make improvements and adjustments to increase learning engagement and retention.
• Update materials and content to maintain relevance and usefulness.
• Develop e‑learning content in partnership with Instructional Designers, Subject Matter Experts, and Operational Leadership.
• Facilitate and deliver development programs via classroom, webinar, or other virtual environments in an engaging manner that is inclusive of various adult learning styles.
• Collaborate with the Manager of Learning and Development and other business leaders to identify requirements for e‑learning content curation.
• Create instructional videos, webinars, and presentations for customer service‑related initiatives such as onboarding, career development, employer branding, etc.

• Bachelor’s degree in human resources, education, project management, instructional design preferred; or 4–7 years of experience in a training manager or educational leadership role; or an equivalent combination of education and experience.
• 5+ years of experience presenting, facilitating, and leading.
• Facilitate and lead diverse groups to build collaborative and functional relationships.
• Create and distribute digital and physical training content for appropriate customer needs.
• Demonstrate sound judgment and effective communication skills (written and verbal).
• Effectively manage stress, including competing work demands and multiple projects simultaneously.
• Proven creativity with experience in visual/multimedia design (graphics, video, etc.).
• Knowledgeable in Learning Management Systems and Instructional Design software such as Articulate 360, Azure, Canva, and MS Office Suite.

• Communicates Effectively: Develops and delivers multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creates new and better ways for the organization to be successful.
• Customer Focus: Builds strong customer relationships and delivers customer‑centric solutions.
• Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders.
• Drives Results: Consistently achieves results, even under tough circumstances.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be…