Engineer II, Field Service - Chromatography

Work Environment and Schedule

First shift (days). Able to lift 40 lbs without assistance. Adherence to GMP safety standards. Laboratory setting. Loud noises. No contact lens allowed; prescription glasses provided. Requires some PPE (glasses, gown, gloves, lab coat, ear plugs, etc.). Needs to stand full shift. Strong odors. Working with hazardous/toxic materials.

The Field Service Engineer II coordinates all field service support and customer relationship management for Chromatographic and Mass Spectrometric systems used in customer facilities. The role involves deployment, maintenance, proactive upkeep, and instrument verification.

Minneapolis, MN. Primarily covers Minnesota, ideally based in the Twin Cities area. Travel to North and South Dakota required. This position has not been approved for relocation.

• Perform on-site installations, repairs, maintenance, qualifications, and validations of Chromatography systems.
• Proficiently use customer management software to complete service calls, handle parts inventories, and complete job tasks.
• Evaluate examination and assessment results to identify the origin of issues, and suggest fixing, substitution, or alternative remedial measures.
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyze chemistry reports of technical problems to recommend modifications to eliminate future issues.
• Provide a communication link between the customer and the company to ensure effective service.
• Develop and conduct training on safe operations of the equipment and demonstrate skills to trainees.

• Bachelor’s Degree in chemistry or related field required.
• Preference for candidates with at least 3 years of practical experience as a Service Engineer, specifically with analytical instrumentation, or 3+ years of pertinent industry experience.
• Proficiency with Chromatography and Mass Spectrometry instrumentation preferred.
• Strong communication and the ability to build positive customer relationships.
• Ability to prioritize service requests and produce clear and concise documentation.
• Must have a clean driving record.

• Securely move 50 pounds with periodic support and 25-30 pounds continuously throughout the day.
• Bend, squat, stretch, and reach daily in a service function.
• Travel overnight, including possible air travel, for 50% of scheduled work.
• Maintain a valid driver’s license and safe driving record.
• Work independently within a customer location.
• Extensive walking/standing for 75-85% of the day.
• Operate in areas where chemicals are handled.
• Operate material handling equipment like push carts and pallet jacks.
• Wear appropriate personal protective equipment, such as lab coats, coveralls, hood, face shield, respirator, hairnets, steel-toed shoes, and/or safety gloves.

The hourly pay range estimated for this position based in Minnesota is $28.85–$40.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

We offer a comprehensive Total Rewards package that includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability coverage in accordance with company policy.
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offering eligible colleagues the opportunity to purchase company stock at a discount.

For more information on our benefits, please visit: