Human Resources Coordinator - Associate Services

About us

Knit Well Group is a specialty retail operating company comprising iconic brands such as Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, and White House Black Market. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

The Human Resources Coordinator will resolve inquiries from associates, managers, terminated associates, and other external parties, help resolve concerns regarding compliance, processes, and policies through phone, email, and case management, and strive to meet all expected service levels and business performance goals.

• Perform transactions related to hiring, promotions, performance management, payroll, benefits, transfers, leaves of absence, and onboarding/off-boarding.
• Utilize the HR Service Management System (Workday) to track cases and respond to requests.
• Receive inbound inquiries and conduct timely call-backs via multiple channels, clarify needs, and assist in resolution.
• Investigate issue areas and determine mitigation methods to resolve problems.
• Maintain employee electronic files.

• Excellent customer service skills.
• Effective verbal and written communication.
• Proficiency in Microsoft Office (Excel, Word, and Outlook).
• Ability to conduct research, utilize databases, and produce written documents.
• Maintains a high level of confidentiality.
• Works efficiently in a fast‑paced environment, maintaining composure while interacting with customers.
• Strong interpersonal skills, including sensitivity, patience, and flexibility.
• Experience navigating human resources systems;
  Workday and ADP preferred.

• Merchandise discount at select Knit Well Group brands.
• Support for individual development and opportunities for career mobility within the family of brands.
• Culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities.
• Medical, dental, vision insurance and 401(k).
• Employee Assistance Program (EAP).
• Paid time off and holidays.
• Target hourly pay rate: $20–$23 per hour.

This position works a hybrid model in either Duluth, MN or Ft. Myers, FL. Applicants must be authorized to work in the U.S. without sponsorship.

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon qualifications and are made without regard to sex, race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other protected category. The Company will provide reasonable accommodations for job applicants with disabilities, unless such accommodations would impose undue hardship.