Outside Service Coordinator; Manheim

Position Overview

Vehicle Operations Support Specialist II – Individual Contributor.

Location:

specified Cox location (no remote). Shift: day. Hourly base pay $18.22–$27.36. Sign‑on bonus $1,000 ($500 after 30 days, $500 after 90 days). Outdoor role.

• Manage account relationships, maintaining effective communication and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles.
• Provide quality service and assist in resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account‑specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line‑up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

• High School Diploma/GED and 3 years’ experience in a related field, OR a degree/certification beyond a HS diploma/GED in a related discipline with up to 1 year of experience, OR 5 years’ experience in a related field.
• Effective communication and organization skills.
• Commitment to providing excellent customer service.
• Prior experience in vehicle reconditioning, general auto body knowledge, etc. preferred.
• Satisfactory computer skills and ability to utilize a handheld portable terminal preferred.

This is an outdoor role, exposure to weather elements expected. Employees must stand, walk, reach, talk and hear regularly; frequently stoop, kneel, crouch, bend, squat and climb.

Clear a pre‑employment drug test. Position is a drug‑free workplace; possession, use or being under the influence of illegal drugs during work hours, on company property or in company vehicles is prohibited.

• Minimum sixteen hours of paid time off every month and seven paid holidays annually.
• Additional paid time off (bereavement, time off to vote, jury duty, volunteer time, military leave, parental leave).
• Health care insurance (medical, dental, vision), retirement planning (401(k)).

Cox Automotive is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause undue hardship.

Applicants must be authorized to work in the United States without current or future sponsorship (no OPT, CPT, STEM/OPT or visa sponsorship now or in future).