Relationship Banker

Job Location

Duluth, MN, United States

Old National Bank has served clients and communities since 1834, managing over $70 billion in assets. We prioritize helping clients achieve their financial goals while staying committed to social responsibility and community investment through volunteering and charitable giving.

The Relationship Banker cultivates long‑term client relationships by providing insight, advice, and personalized financial solutions. Core duties include retaining and deepening existing client relationships, cross‑selling, establishing new banking relationships, referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing, resolving client servicing issues, and processing transactions.

Active community outreach and service with community organizations are also required.

The salary range for this position is $17.00 /hr – $29.75 /hr. Actual offers may vary based on responsibilities, skills, experience, and geographic location.

• Consult with clients throughout the relationship lifecycle to uncover needs and provide tailored product and service recommendations.
• Cross‑sell products and services and refer clients to business product partners.
• Maintain contact with the client base through periodic proactive touchpoints such as onboarding and service follow‑ups.

• Market a full range of consumer and small business banking services to existing and prospective clients via proactive techniques such as lobby engagement, outbound calls, marketing campaigns, or in‑house events, and occasionally participate in outside sales calls.
• Maintain a comprehensive knowledge of all products and services and apply that knowledge to understand and fulfill client needs.
• Pursue coaching to improve service and sales skills and share best practices with the team.

• Resolve moderate to complex client service problems using internal resources and collaboration with departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconciliation, and Risk Management.
• Maintain and demonstrate in‑depth knowledge of banking channels and educate clients on emerging technology, mobile, online, and ATM solutions.
• Execute all sales, service, and banking transactions accurately and in compliance with policies, procedures, and regulatory requirements.
• Follow all fraud prevention procedures and attend related training.

• Culture Leadership – Active listening, adaptable communication, collaborative relationship building.
• Execution Leadership – Commitment to goals, problem resolution, decision‑making with minimal oversight.
• Client Leadership – Client‑centric mindset, continual assessment of client perspectives, and acting accordingly.

• Implement strategies to improve client retention through cross‑selling, personalized outreach, and effective resolution of service issues.
• Contribute to the banking center’s financial success by achieving targets for loan production, new account production, referral business, and digital banking enrollment.
• Acquire new Community Bank relationships through referral networks and outreach.

There are two levels of Relationship Banker, differentiated by experience in client service, deposit, and lending. Advancement is contingent upon completing mandatory training, licensing or specialized training, and meeting performance goals. Licensing or registrations must be current and in good standing. Positions may be centre‑specific or serve an entire market.

• Handle all transactions, servicing needs and inquiries upon completion of required training.
• Achieve account opening goals, partner referrals, lending and credit card goals, and complete quality Client Financial Profiles.

• Demonstrate consultative sales skills and strong service levels to build and deepen client…