Wealth Servicing Operations Leader

## Wealth Servicing Operations Leader Apply locations:
Saint Paul, MN:
Atlanta, GA:
Knoxville, TN:
Charlotte, NC:
Milwaukee, WItime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 18, 2026 (4 days left to apply) job requisition :
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.##
** Job Description
** The Consumer, Business and Wealth Servicing (CBWS) contact center is a consolidated, enterprise-wide client servicing organization delivering multi-channel support across consumer, small business, partner card, and wealth segments.

CBWS is undergoing a significant transformation to deliver a differentiated, relationship-focused client experience. This includes transitioning from product-aligned servicing to a specialized model structured around five high-impact focus areas, enabling deeper expertise, improved client outcomes, and scalable service delivery.

To enable this transformation, CBWS is establishing an enterprise leadership structure with senior leaders accountable for driving strategic execution, operational excellence, and sustained performance across complex, multi-channel environments.
** Role Summary
** The
** Operations Manager – Wealth Servicing
** is responsible for leading operations that support high-touch, relationship-driven servicing for wealth clients, delivering a differentiated client experience alongside strong operational performance and risk discipline.

This role provides both
** strategic and day-to-day leadership
** across contact center and/or operational functions, ensuring service excellence, compliance, and scalability in a complex, multi-channel environment. The incumbent leads teams, optimizes processes, and partners across the enterprise to deliver consistent, end-to-end outcomes for affluent and wealth clients.

Aligned to the CBWS transformation, this role supports the shift toward
** specialized, relationship-based servicing models
** designed to improve client outcomes, retention, and service quality.
** Key Responsibilities
**** Operational Leadership & Service Delivery
*** Lead wealth servicing operations across assigned teams, functions, or regions
* Deliver consistent
** service levels, quality outcomes, and client experience
** for wealth clients
* Manage workload, staffing, and operational execution to meet performance targets
* Ensure service continuity and operational effectiveness during periods of change or growth
** Client Experience & Relationship Management
*** Lead
** high-touch, relationship-driven servicing environments**, supporting complex and sensitive client needs
* Own customer satisfaction, issue resolution, and
** end-to-end case ownership
*** Support life-event servicing, retention strategies, and service recovery for high-value clients
* Balance individualized client needs with operational efficiency and consistency
** Performance Management & Continuous Improvement
*** Monitor and analyze performance across service, quality, productivity, and risk metrics
* Identify trends and drive improvements in
** processes, workflows, and servicing models
*** Lead initiatives to enhance efficiency, reduce friction, and improve client outcomes
* Provide performance insights and recommendations to senior leadership
** Risk, Compliance & Controls
*** Ensure adherence to all
** regulatory requirements, corporate policies, and risk frameworks
*** Maintain strong controls and governance across wealth servicing processes
* Partner with Risk, Compliance, and Audit teams to manage issues and ensure remediation
** Financial & Resource Management
*** Manage budgets, forecasts, and capacity planning aligned to business demand
* Optimize cost-to-serve while preserving a
** premium…