Manager, Property Claims & Valuations

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.

A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

The Manager, Property Claims & Valuations is responsible for overseeing hazard insurance claims, property valuation activities, inspection processes, and related vendor operations across the mortgage servicing portfolio. This role serves as a key liaison between servicers, vendors, carriers, and internal stakeholders to ensure timely claims resolution, accurate property valuations, effective risk management, and compliance with investor, regulatory, and company requirements. The Manager will monitor portfolio trends, resolve exceptions, oversee FEMA and municipal activities affecting collateral, drive operational reporting, and support process improvements that enhance portfolio performance and mitigate servicing risk.

Strong analytical, operational, and stakeholder management capabilities are essential to successfully manage claims and valuation workflows in a fast-paced environment.

Essential Duties Coordinate hazard insurance claim activity between loan servicers, insurance claim vendors, carriers, and other applicable parties to support timely filing, status monitoring, loss draft reconciliation, disbursement tracking, and claim resolution.

Review claim files, servicing comments, vendor updates, and supporting documentation to identify outstanding items, missing information, processing delays, and exceptions requiring escalation.

Maintain accurate loan-level records related to hazard claims, property valuations, exceptions, and aging inventory to support portfolio oversight, audit readiness, and management reporting.

Prepare recurring and ad hoc reporting on claim status, valuation pipeline volume, exception trends, aged items, and portfolio valuation changes for management review.

Partner with servicing operations, asset management, default, insurance, and vendor management teams to resolve issues, improve workflows, and support risk mitigation efforts.

Ensure activities are performed in compliance with investor, insurer, servicing agreement, regulatory, and company policy requirements. Oversee FEMA inspection activity for impacted properties, including inspection order management, review of findings, coordination of follow-up actions, and integration of results into claims resolution strategies.

Oversee municipal activity for impacted assets, including vendor coordination, status monitoring, documentation review, approval support, and follow-up to ensure timely execution and alignment with claims, servicing, and risk management requirements.

Monitor property value variances across the servicing portfolio by comparing valuation results, valuation history, broker price opinions, appraisals, and other available loan-level data.

Research and resolve valuation exceptions by analyzing servicing system data, investor reporting, property-level information, third-party valuation results, and communicate findings to appropriate stakeholders.

Manage inbound valuation orders for mortgage loans, including vendor assignment tracking, milestone follow-up, turn-time monitoring, receipt review, and completion status updates.

Validate valuation orders and completed reports for alignment with internal requirements, servicing timelines, and applicable investor or agency guidelines.

Qualifications Minimum of 7 years of experience in mortgage servicing, loan operations, default servicing, claims administration, property valuation, risk management, or a related function.

Experience working with third-party servicers, insurance claim vendors, inspection providers, appraisal management companies, or other external service…