Teller, Finance & Banking

At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance;

we believe you will feel the Affinity Plus difference.

The Member Advisor plays a vital role in delivering an exceptional member experience by managing a wide range of transactions and inquiries—from simple to complex. This role requires strong knowledge of credit union products, policies, and procedures, along with the ability to understand member goals and provide guidance on products, services, and financial solutions that support financial well-being. A Member Advisor ensures operational integrity, supports fraud prevention and compliance, and fosters strong member relationships through proactive service, problem-solving, and trusted financial guidance.

This position requires a high level of detail orientation, professionalism, and the ability to navigate confidential financial information.

• Accurately and efficiently process member transactions, including deposits, withdrawals, payments, and cashier’s checks.
• Provide exceptional member service by responding to questions, resolving issues, and escalating concerns when appropriate.
• Gather, input, and validate wire transfer information.
• Generate and issue personal and business debit and credit cards.
• Troubleshoot and resolve debit/credit card issues, online/mobile banking concerns, and general account questions.
• Balance and maintain a zero variance personal cash drawer and verify checks received.
• Assist in balancing, maintaining, and troubleshooting TCRs, coin machines, and vault related functions.

• Act as a trusted advisor by understanding member goals, providing financial guidance, and recommending products, services, and financial solutions that supports overall financial well-being.
• Educate members on self service tools such as Remote Deposit Capture, ATMs, Online Banking, and Mobile Banking.
• Support members with maintenance needs, including address changes, name changes, account ownership updates, beneficiary additions/removals, sub account openings, and certificates of deposit.
• Actively listen to members to identify unusual activity, assess fraud risk, and maintain awareness of industry fraud trends.
• Educate members on fraud prevention, minimizing risk, and emerging fraud trends.

• Complete and file CTRs, SARs, and elder abuse reports as required.
• Complete required compliance and operational training by assigned deadlines.
• Assist with fraud detection, compliance issues, and escalations, partnering with other departments as needed.
• Maintain branch logs and assist with regular audits in accordance with policy.

• Provide referrals to internal business partners, including Investments, Retirement Services, Real Estate, Business Services, and others when appropriate.
• Collaborate with branch leadership and peers to contribute to department goals.
• Other duties as assigned.

• 2+ years of customer service or professional experience working directly with people; cash handling experience preferred.
• 1+ year of financial services experience preferred.
• Basic understanding of credit union products, services, and policies.

• Ability to gather information, ask clarifying questions, to solve issues and make decisions within established policies and procedures.
• Ability to de escape complex member interactions using professional communication.
• Strong problem solving skills with attention to detail.

• Ability to work effectively in a team environment and contribute to shared goals.
• Ability to build positive relationships with members and peers by demonstrating professionalism,…