Information Specialist II - Planning & Zoning Duluth

Job Summary

The successful candidate will primarily provide customer service answering questions regarding how to apply for land use and onsite wastewater permits. Additional duties may include, but are not limited to, answering phones, responding to emails, assisting walk‑in customers and regularly entering application data into Fast Track Government, the Department’s online permitting system.

The salary range reflected above is the normal hiring range for 2025. The full salary range, including longevity pay, is $21.04 - $28.63 per hour. 2026 rates are currently pending.

This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.

St. Louis County does not participate in E-Verify. All employees must be continuously authorized to work in the United States on a full‑time basis. St. Louis County does not provide sponsorship for employment visas.

An employee in this class performs a variety of process tasks and problem‑solving activities that require discretion and factual judgments to appropriately apply established procedures, policies and practices to work situations. Duties include explaining established departmental regulations, policies and procedures; and processing information gathered from varied sources to compile departmental records in accordance with established procedures, requiring the employee to exercise some judgment to adapt and apply the appropriate procedures to a variety of normally recurring work situations.

The work is performed under the direction of a designated lead worker or supervisory staff.

• Constant: Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside.
• Frequent: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others.
• Occasional: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; work with clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.

• Three (3) years full‑time paid verifiable experience in a clerical support position.
• Demonstrated ability to operate computer‑based systems.
• Proficiency, as defined by the Civil Service Commission, in operating word‑processing software.
• Ability to type from clear copy at a rate of 40 w.p.m./net.

Supplemental Questions will be 100% of the scoring process. Points will be awarded based on the applicant's answers to supplemental questions 8‑20. Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history. When answering the supplemental questions on the website, the webpage may time out after 30 minutes.

It is recommended you draft your answers in a separate document and copy/paste the answers into the application when you are finished writing. Failure to answer and save all of the questions on the Supplemental Questions page within 30 minutes may result in the deletion of your answers by the application system.

• February 10, 2026 – Applicant screening will begin.
• Week of February 23, 2026 – Supplemental question scoring to be completed.
• Week of March 9, 2026 – Interviews to be conducted.

The essential functions for this position are listed under the "Illustrative Examples of Work" on the specification, available in the Human Resources Department or online ouiscountymn.gov/job descriptions.

• Veteran: DD214 noting character of service.
• Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.
• Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)
• Spouse…