Construction Services Permit Coordinator

Construction Services has three Permit Coordinator positions that work in a cooperative environment, and receive support and assistance from others within the division.

To perform professional and technical work to provide information to the public, outside agency representatives and City staff in regard to laws, codes, ordinances, and requirements that apply to the construction and use of structures and land use. This position provides consultation related to zoning, building and engineering rules and procedures, and provides front-line customer service for the development process.

Employees in this class work independently with considerable latitude to make decisions when applying rules, regulations, policies, and procedures. Employees in this class have a general knowledge of multiple departments' work focus (planning, construction services, fire prevention, parking, engineering, rental housing) in order to direct citizens to the correct staff for the service needed.

For both one‑of‑a‑kind and repetitive tasks, the supervisor makes specific assignments that are accompanied by clear, detailed, and specific instructions. Incumbents work as instructed and consult with the supervisor.

Does not supervise.

This position does not have the ability to work remote.

• 1. Serve as primary point of contact to provide information related to construction, development, and use of land in the City, including building, zoning, and Uniform Development Code administration, planning division policies and procedures, and engineering policies and procedures.
• 2. Provide courteous, effective, and high quality service to the public by personally responding to requests for service or making appropriate referrals.
• 3. Provide information and assistance relating to the processing of various building and land use permits to members of the public and City staff, providing explanation of code requirements, City policies, and procedures that pertain to submitted plans and proposals.
• 4. Use GIS, permitting software, paper, microfilm, and other digital records to respond to questions, research property histories, and review plans and proposals.
• 5. Research and respond to inquiries and complaints using manual and electronic records.
• 6. Compile informational handouts answering commonly asked questions.
• 7. Communicate with applicants through permitting process orally and in writing.
• 8. Determine all necessary permits and applicable processes for proposed construction and land use.
• 9. Conduct preliminary reviews of plans for initial intake purposes, and determine if plans comply with applicable codes, ordinances, and regulations; present plans to other staff for detailed review.
• 10. Review assigned types of site, erosion control, and construction for minor residential projects such as garages and decks, plans, and approve when appropriate.
• 11. Coordinate the review of permits and plans for compliance with state and city requirements, and process and issue permits.
• 12. Work with others to improve processes and practices to improve service and efficiency.
• 13. Verify that applicants are licensed and bonded as required.
• 14. Act as review process project manager, coordinating with multiple City departments, applicants, and construction and design teams to obtain approval of plans and permits.
• 15. Attend preliminary project meetings, and assist project owners from start to completion of development projects.
• 16. Attend zoning pre‑application meetings with architects, engineers, developers, and others to discuss projects in the preliminary zoning application phase and provide preliminary feedback as appropriate.
• 17. Assist with public outreach in the form of targeted events that serve to educate design professionals, contractors, and/or the general public about various building code topics, as well as permitting and review processes geared towards facilitating successful building projects.
• 18. Calculate and collect fees.
• 19. Maintain positive relationships with contractors, design professionals, homeowners, and others even in contentious situations.
• 20. Be an…