Operations Supervisor - Lakeview Building Floor

Overview

Compassion. Accountability. Collaboration. Foresight. Joy. These are the Aspirus Core Values and we are seeking the BEST to join us as we demonstrate those values every day.

ASPIRUS ST. LUKE'S CLINIC in Duluth, MN is seeking an OPERATIONS SUPERVISOR to join our LAKEVIEW BUILDING FLOOR 1 team.

Salary Range: $23.15 - $37.04 hourly

Schedule/

Hours:

DAY ONLY, 8 hours

Weekend Requirement: Generally No Weekends

FTE: FULL TIME, 1.000000 FTE

The Operations Supervisor, under the direction of the Operations Leader, provides leadership and supervision of operations at Clinic sites and related outreach. Supervises and/or coordinates the functions related to front desk, business transactions, medical records management, transcription, clinical support services, compliance, safety and customer service. Works collaboratively with clinic medical staff and with system‑wide administrative and medical staff as needed.

• Education
  :
  Bachelors Degree.
• Experience
  : NA.
• Licensure/Certification/Registration
  : N/A

• Education
  : N/A
• Experience
  :
  Medical office and/or supervisory experience.
• Licensure/Certification/Registration
  : N/A

Knowledge of medical office management functions and supervisory principles. Knowledge of business office financial applications including budgeting, accounts receivable management, inventory control and accounts payable. Knowledge of diagnosis and procedure coding, medical record documentation practices, quality improvement methods, medical insurance billing practices, managed care relationships between payers and providers, computerized office systems applications, customer relations principles, and generally accepted safety practices.

Ability to work collaboratively with clinic care providers. Ability to establish and maintain harmonious and cooperative working relationships with others and demonstrate empathic, respectful and positive customer relations behaviors. Ability to manage multiple priorities simultaneously and maintain composure in stressful situations. Ability to envision desired outcomes and apply systematic actions to achieve expected results. Ability to work independently under general administrative and medical direction, to exercise good judgment and accept personal responsibility.

Ability to collect, arrange, and interpret data. Ability to present a professional image. Ability to effectively communicate with all levels of employees within the organization and to demonstrate respect for the clinic, its policies and procedures when dealing with the public. Ability to recognize individual and team accomplishments; to empower individuals and teams. Skilled in computer keyboarding and use of word processing and spreadsheet applications.

• READING - Advanced:
  Ability to read, analyze, and interpret complex documents and respond effectively to sensitive inquiries or complaints.
• WRITING - Advanced:
  Ability to write speeches and articles for publication that conform to prescribed style and format.
• SPEAKING - Advanced:
  Ability to effectively present information and respond to questions from groups of managers, top management, public groups, clients, customers, and the general public.
• MATHEMATICAL SKILLS - Advanced:
  Ability to apply advanced mathematical concepts and practical applications related to fractions, percentages, and proportional reasoning.
• REASONING ABILITY - Advanced:
  Ability to define and solve problems, collect data, establish facts, draw valid conclusions and deal with a variety of variables.

PHYSICAL DEMANDS

Ability to write legibly, see, hear, read, speak English, talk, bend, sit, and lift objects up to 25 pounds. Travel may be required. Office environment.

• Stand - Occasionally
• Walk - Occasionally
• Sit - Continuously
• Use hands to finger, handle, or feel - Continuously
• Reach with hands and arms - Occasionally
• Stoop, Squat, Kneel, or Crouch - Occasionally
• Bending-repetitive forward - Occasionally
• Talk or hear - Continuously

LIFTING REQUIREMENTS

• Up to 10 pounds - Frequently
• Up to 25 pounds - Occasionally

WORK ENVIRONMENT

Typical Noise Level - Moderate (office with computers,…